Sheraton Pentagon City Hotel

Definetly not a Sheraton standard

- The room service staff are polite - Some of the receptionists are nice too - Water pressure in the head shower is good - offered us free wifi after calling - offered us 50% discount on parking

I am a fan of Sheraton and I hope that the following crticisms are received constructively. - our room was in building #2. The facility is poorly maintained. Carpets are dusty. The hallway is very narrow and looks very cheap. No decorative pieces, no mirrors, no seating area next to the elevator. - rooms and bathrooms are very tiny and a bit dirty; found hair on one of the beds. No refrigerator in the room! - being in building 2, to reach our car we have to go to floor 2, then walk up the stairs to the exit of the building, then cross outside to reach the main building (and the temperature was in the subcooled) and then take another elevator. - the whole process has to be repeated everytime we wanted to use the gym or swimming pool. Imagine being sweat/warm and walking in freezing temperatures - This is important! we called room services to ask if the breakfast is complimentary. They said it is normally not but they will offer it for free because probably it was holidays. So my cousin went down and, while he was eating, the staff in the resto told him that the breakfast is not free. He had to leave his table to talk with a receptionist who showed signs that she is not believing him. Finally, the manager came and resolved the issue. I believe that the staff may need more training I apologize if I seemed negative but I tried to reflect my experience. I am sure that Sheraton is capable of improving their facility. Within the current status of the hotel, I do not recommend stay there

Nothing is good