Hotel Alexander

The location was the most positive aspect of our stay, our room was right in the centre. We were not in main Hotel but only a 100 metre walk away. The reception staff were very helpful and they could speak excellent English.

The room was only ok, there was a kettle and 2 cups, it would have been helpful to have some tea bags/coffee etc.. It wasn't very well furnished and needs updating. The communal area needs re-organising and stair wells a good cleaning.

The location was great, on the main street.

The room (and bathroom) was nothing like the pictures. I went back to look and there is not one picture of our room in there. It was simple, which is fine, but the bathroom was awful. Dirty, mold in the walls and the shower was not only terrible as there was no warm water. The bed and pillows were very uncomfortable, and there was nothing in the room to make it nice, it was very disappointing as the pictures show something completely different. The restaurant was the only thing that was the same as the photos, but the breakfast was not good, very few options and tasteless food. There was also this big event in town, and whilst we ended up enjoying seeing it, it was very frustrating not to be warned by the property that it was happening. Half the city was closed the day we were there, no tickets available anymore and we had a hard time reaching the property as a lot of the city streets were closed for the event. They didn't tell us anything, and also didn't give us enough information as to where to park. They sent us information for how to reach the property with the car, but because of the event we couldn't reach it the way they told us, so we wasted a lot of our time trying to find a way inside the city.