Hotel Vijay Residency

I was charged around Rs1400+ for Dinner eventhough my breakfast and dinner was included in the stay. Constantly I was been bothered to know which country I am from.

I have to pay for dinner.

Not very satisfactory

Food which has been included in price of the room

Nothing Specific

This place was a huge let down for the prices they were charging. First when I booked, my booking amount was inclusive of Dinner and Breakfast. So I thought it was a better deal, but to my disappointment I found the menu to be too little. They might as well remove the dinner option in the price and give a discount. There was no buffet breakfast and only few items were on offer. The attender was too young and was struggling to attend to many guests at the same time. During the breakfast time, I saw small rat running around. So hygiene issues as well. The room initially allotted to me was not even cleaned even after calling them in advance and telling them about the time of my arrival. Upon making some noise, they changed the room but it was close to the restaurant kitchen and one could smell of non veg cooking. The room's lock was not intact and the top latch was broken. The wash room was cramped and the toiletries were quite ordinary. The Wifi also was average but acceptable. The Set Top box was not working and was replaced after I insisted. Sadly, I had ask for every small thing. There doesn't seem to be any supervision when the rooms are prepared for the incoming guests. Shockingly I saw them charging another guest for the grooming kit (comb etc.) which in 99.9% of the hotels is complementary only. When I requested for an airport pick up, they said it would cost me Rs.500. I took an OLA auto instead who charged me Rs.70. If the hotel was reasonable in their demand, many of their guests will take up their service. Unfortunately it was not so. The only saving face was the person at the reception desk during the night. Even the person available at the desk in the morning was not aware of who should be charged for how much etc. There were many discrepancies. I thought the hotel could have maintained better transparency about the deal at the time of booking itself. That could help the travelers be prepared for what they would be getting.