Extended Stay America Austin - Northwest - Lakeline Mall

It was just terrible. Also they charged me $20 more after showing the confirmation which booking.com showed the total after taxes and fees. They said we will take care of it yet I get home from my trip they still charge me that amount. The bathroom was disgusting and the phone didn’t even work. Place was awful

Kitchen

Staff

It was conveniently located to where I was going to be during my stay. Check in was fast and easy, no issues with staff.

The cleanliness could really use work. There was still toothpaste and hairs on the sink from the last person to stay there. McDonald's cup under the bed.

Nothing. We checked out after the first night and went to a different hotel

They could not find our reservation that I made through booking.com in September Lin they only had 1 room available with 2 doubles smoking instead of 1 king non-smoking. We called a few other hotels but could not find availability, so we decided to take the room. The overall cleanliness of the hotel and room was not good. The elevator and hallways needed to be vacuumed. Our room smelled of stale smoke. The mirrors were dusty as if they had not been cleaned. We saw several roaches in the bathroom and that is what prompted us to check out and find another room somewhere else for the second night. When we told the front desk person this she said they would refund our second night. She did not act surprised or apologize.

Convenient location.

Shabby, lacking supplies in the room.