Novotel Bangkok on Siam Square

Hotel is in excellent location

Strategic location

Rain shower not working, main door latch missing, toilet door cannot lock, Aircon filter dirty

1. location is excellant, walking distance to bts siam 2. refreshment drink is nice 3. frontdesk staff is nice and helpful 4. its nice to have a kids corner in lobby for them to play and stay 5. after my niece and my sons get hurted in swimming pool, staff quickly give them plastic tape, its very nice. 6. my children loves the pools, its big enough for them and the depth of pool is safe to them

I have booked 2 rooms this time. The design of the bathroom is terrible. 1. The closet liked bathroom door cannot closed properly. 2.Water for shower is always hot... i had to wait until it turns warm and then my children can take the shower. 3. After shower, both toilet went wet (no matter the shower area has the door or not) 4. the design of the bathroom is different even the room type is the same.it is weired. 5. the carpet need to clean properly with cleaning fluid, its kind of dirty 6. the phone in the room , unclear instruction for me to find the no. to reach the frontdesk 7. play area for kids is dirty, after playing, my childrens feet turns black 8. the tv in play area has problem, the monitoe need to fix it 9. the stone steps in swimming pool is sharp, my children get hurted and bleeding few times