Pirin Heights Holiday Apartments

Heating not working, not clean, no mirror in the bathroom, the receptionist didn't speak english. We had to speak to a guy from a different hotel and take the key for the studio. It should be avoided.

The staff were very friendly and helpful. Although the aparthotel itself did not have a working sauna, we were allowed to use the sauna facilities (incl pool and jacuzzi) in another hotel right across the road which is owned by the same company (although I wish they would have told us about it sooner!). Kitchen was well equipped.

We booked a 'studio', which was a total dissapointment. We could deal with the fact that the room was small and uncomfortable, but the biggest issue was the shower. The pressure varied throughout the day, and most times was so bad that we couldn't even shower. Apart from this, since the shower was not seperated it would end up flooding the whole bathroom, so going to the toilet or to use the sink meant having to step through puddles of water. When management was there to check, unfortunately it was one of the few occasions where the pressure was working fine! Also, upon arriving at the hotel there was no one to greet us at reception or give us the room keys, even though check in is supposed to be after 2pm (we arrived at around 2:30pm), and even though we informed them beforehand of our arrival time. Thankfully, there was a very helpful staff member who happened to be passing by who called the management and helped us get our room.