Hotel Neri

Charming ambience

Location not good as you cannot drive to hotel It’s a walk from a nearby square

The location was perfect for what we wanted - right in the centre of Barcelona's lively eating and drinking area of El Born. The room and bathroom were beautifully cleaned when attended to.

It is unfortunate that small things added up to make a big difference..... (1) We expected a roof bar as per previous comments but just found a roof terrace. (2) There was a bath tub in our own terrace, which was the main reason for booking this room, but found that water only came out of its shower units. In the end we had to fill the bath with the watering can from the tap in the bathroom instead. (3) One evening we did not have our room turned down/serviced even though we requested it by hanging the tag on the door before leaving for supper. This was no big deal in itself (we could live with a bit of mess in the room), but when we called down to ask for our usual bottle of water for the night, we had to ask 3 times - the last time in person at reception. And yet despite promises, in the end I had to get it from the maid myself. (They did bring a bottle up from room service and was about to charge for it) For a five star hotel, paying the price we did - the last point was the final straw. They did try to make amends with a note and a plate of petit fours after we wrote a letter of complaint. However a bit of sincere, friendly apology rather than stilted professionalism, and timely action to rectify this matter straight away would have been more welcomed.