Star Hotel

Not a lot

The staff ie the owner was rude and grumpy. Cold water- have to pay for hot! It wasn’t the fact we would have to pay it was the rude way we were told after we had aid upfront for room. Too hot fan was ineffective and bed uncomfortable.

Appalling service!! We booked a room that listed in the facilities as having air con, we got there and were told that air con was in the room but to have it on would cost extra. The staff were so unhelpful. We asked to speak to the manager on the phone and when I asked what he was going to do he pretended that the line had broken up and hung up. Staff were so unfriendly and unwilling to do anything for us despite a booking confirmation that clearly stated air con as a room facility.

The room was big and and nice interiors

Toilet dirty and dust in the room. They definitely need to improve the cleaning. We choose the room without air-conditioner but when we arrived we’ve been told that there was no hot water too, and to get it we had to pay 5$ more per night. The lady at the reception couldn’t speak english at all, she needed to call someone else for help everytime. Poor customer service.