Estrel Hotel Berlin

The booking system was down when we were about to check out in the morning, and the staff forced us to wait. We had to wait 30 minutes with the staff who wouldn't talk to us, and just told us to be patient and wait for their booking system. We were in a hurry to catch a train, and went up extra early to be there in good time. I asked the staff if we could leave copies of our passports and or credit card details so that we could leave for our train. The staff wouldn't answer this question or any other question and just referred to that the booking system was down and that we HAD to wait. After 30 minutes they gave up, talked to us, and agreed to take our credit card details. I think it's reasonable to expect to be able to check out fast, and if something is wrong because of the Hotel booking system, that the staff should be open to find solutions so that their guests can check out and follow their plan. Perhaps most important: I think that staff at a hotel should talk to their guests, listen to their questions and proposals and not just tell them wait.

Great hotel , good restaurants on site, but they are a little expensive too. Very nice room at very reasonable price. Decent facilities, nice staff. The room was extremely clean with a nice walk in shower, TV, with German channels, minibar with snacks and a really comfortable bed. The entrance is lovely with interesting interior design, huge seating areas with sofas and plenty of space to work or just to relax. The beer garden is close and has a good German atmosphere. A really nice place for a drink in the summer.

The breakfast is very overpriced. We did not take it as there are nice places nearby to have something to eat in the morning. Location: it is much outside the city center The pillows ar wery thin your head can just sink into the mattress. No coffee/tea maker in the room. Elevators slow. BIG hotel with several wings, what leads to a rather strange feeling while moving in the hotel. It was loud as there was an international internet game competition. If someone was in the hallway you could hear them in your own room..