Grand Hyatt Berlin

Beautiful & comfortable room. Spa facilities are wonderful. Get a facial & a massage it’s totally worth it!

My only issue is with guarantee taken from my credit card. I paid via my maestro card & I’m still waiting for the guarantee to be reimbursed. I’ve stayed in many hotels & it has never taken this long. There was also a problem paying for food in the restaurant with the card machine which wouldn’t work for me or my sister. That was a bit annoying.

Menu was plentiful and varied

Service was poor. My server asked for my order despite it being a buffet; and then forgot completely to bring my order only till he came back from a fifteen minute break and I had to remind him. The cooking staff did not acknowledge direct requests from guests for eggs. No request by majority of servers whether guest desired more coffee. Considering the cost of breakfast at 36 euros this was very poor service.

The hotel was very clean,modern and comfortable, especially the beds. The rooms had the best dark out blinds I have ever seen!

For some reason when you turn on the bathroom lights the bar area in the main bedroom turned on also. Very inconvenient to use a light in middle of the nite.