Hilton Berlin

The bed was very comfortable, the room spacious and clean. The location is great, facing a square with the stunning concert house; close to shops, restaurants, and within walking distance to all the central landmarks.

Have never stayed in a hotel that did not offer a complimentary bottle of water for the room, yet the Hilton charges €7 per bottle for the privilege. No free wifi either, which, to their credit, they were upfront about, but still, get on with the times! A lack of some other small things that are customary in pretty much all other 4 and 5 star hotels. The staff was nice and polite, but rather short and tried to up-sell us a room upgrade upon arrival. Thank you, but I made my choice when actually booking the room. Just a bit strange, never had that happen before, unless I was being offered a free upgrade.

I was very disappointed during my stay for couple of things. The staff at the spa reception were not helpful and a bit rude as they expected from guests to know all the spa premises and extra charges applying. Furthermore, that was the first time in my life that I had to pay for the internet, unless you become a hilton honoured. I understand to pay for premium high speed internet but you should be able to get connected on a lower internet speed for free. Anyway we got informed at the reception that they could give us free internet passes but that was on the check out and not during the check in and of course after complaining. It is sad to say non hilton honoured guests are not very welcome in the hotel

Nice breakfast but EXPENSIVE! 32€ per person is ridiculous.

Was not informed of the 50€ per night incidentals charge. Was not informed that there would be a standing order of 519€ taken out of my account, on top of the fee of 318€ for the room. Pool, fitness suite, and spa at an extra charge - ridiculous. Didn’t use them.