Novotel Birmingham Centre

Not family friendly at all!!

I simply asked to warm milk for my baby the staff member was not accommodating at all !! Poor customer service

Liked the location

The room was sooo dusty and Me n my son suffered from hayfever. Da sofa bed was dirty. The housekeeper didn’t change the duvet n fitted sheet.

Lovely breakfast and very friendly staff

I wasn’t aware all the rooms have a separate toilet to the bathroom. This wasn’t for me. The room was also quite dated. With light switches not working. Due to its location is it also a noisy hotel.

Dated decor. Unclean.

We are both carers for my mother in law who has vascular dimentia. ( mother in law lives with us so alternative care provision had to be put in place} Reason for night away was for rest. We were woken at 2.30am by loud noises and again at 6.30 due to work being carried out which we assumed was on the building next door. Feel more tired this morning than we would normally have been at home. There was, akso building work being carried out on the front of the building. Feel we should have been made aware. Mentioned this to the staff reception this morning and was quite dismissive of our concern.