Khách sạn ở Birmingham

Ưu điểm: Everything loved it

Ưu điểm: Customer service. I felt home, the food and the atmosphere it's like I was in my own home. I loved every minute of it

Khuyết điểm: Can't think of anything

Ưu điểm: The room was very cosy and clean, bed comfortable and the staff very helpful. I did like the breakfast and nice atmosphere at hotel.

Khuyết điểm: Everything was spot on!

Ưu điểm: Definitely in the top 2 places I’ve stayed in Birmingham. Staff are absolutely lovely, smiley and always willing to help. Rooms are perfect size and you get more than what you pay for, clean bathrooms, clean bedding. Buffet style breakfast included in room price too! I’ll deffo be staying again.

Khuyết điểm: No windows that open and hard to find local parking

Ưu điểm: Beds were comfy. Great location for shopping.

Khuyết điểm: Few stains on the carpet but nothing major.

Ưu điểm: Very clean. Breakfast was good

Khuyết điểm: No bar although you could buy drinks from a fridge bin reception

Ưu điểm: Excellent breakfast was great staff really helpful would stay again next time we are in the city on business

Khuyết điểm: Nothing

Ưu điểm: Great staff Clean Everything you need Good Wi-fi Good breakfast Free Coffee Secure Decent sized shower Quick lifts Modern

Khuyết điểm: Would have loved checkout to be @ 12.

Ưu điểm: Great location friendly staff great value

Ưu điểm: Everything about the hotel is great ... I really enjoy my stay!

Khuyết điểm: This is my second visit and I am disappointed about the attention to cleaning detail in the apartment. On my first visit the toilet in my bathroom had been used and not flushed and this time I had to go back down stairs to reception to ask for teabags and milk as only coffee was available in the apartment. It’s the little things as they say!

Ưu điểm: Location and room facilities

Ưu điểm: Absolutely exceptional service and facilities. I have never stayed at a similarly priced hotel with such a nice room, full of great touches, like a memory foam mattress, bath tub, large sink, Nespresso machine in room. The staff helped me to print of documents for a meeting the following day and there was a fully equipped kitchen. I will definitely use Adagio again if I can find rooms within my companies expenses limit.

Khuyết điểm: There is honestly nothing I could fault. The room could have been a five start hotel for all I knew!

Ưu điểm: close to everything.

Khuyết điểm: nothing.

Ưu điểm: The location and easy to find. Staff were very polite and respectful

Khuyết điểm: Nothing

Ưu điểm: Very clean and comfortable room, the staff were professional, pleasant and made you feel very welcome. Room was well equipped and reception foyer has shop facilities for purchasing food items, condiments etc to cook in your room kitchenette if you don’t feel like eating out. Very clean facilities and well cared for by cleaning staff. The check out baggage room was a bonus and very safe and secure. Would most definitely stay here again.

Ưu điểm: We loved it!

Ưu điểm: Excellent Location Walking Distance to Bullring Shopping Mall

Ưu điểm: So clean and comfortable I was even given a new toothbrush as I had forgotten mine! Amazing breakfast too

Khuyết điểm: All good

Ưu điểm: Great service when checking in, friendly staff and quick service! Rooms very clean and spacious. Perfect for the 4 of us staying over for a city break! Bullring was quite literally across the road, could not of got any closer to the centre.. fantastic stay.

Khuyết điểm: 4 Towels were provided, however if a couple more were located this would have made life easier.. (That's the only thing staying with 3 other girls)

Ưu điểm: Fantastic location with the option to upgrade to a canal facing room for £5.

Ưu điểm: Location couldn't be better - the hotel is surrounded by shops, restaurants and bars. Everything about the hotel and its staff was bright, clean and comfortable.

Khuyết điểm: No opening window.

Ưu điểm: The room felt high quality and stylish. The bathroom particularly is very nice with a large shower and lovely mirror. The bed is huge and the 2 pillows each gave good options to find the right level of comfort. The staff were very friendly and attentive and made us feel welcome.

Khuyết điểm: The hairdryer sounded like it was about to explode when we used it, so that was a little unnerving. But honestly, I have nothing else bad to say.

Ưu điểm: every part of the hotel was amazing, from the bed to the location of the hotel; in the heart of Birmingham (mailbox) and a few minutes walk from everything that you need or what. loved the place.

Khuyết điểm: everything was more than we expected.

Ưu điểm: The bed was amazing very comfortable

Ưu điểm: Very clean and smart

Ưu điểm: It was sleek and trendy

Ưu điểm: Staff happy and could not do enough Accommodation clean and pleasant Hotel lmmaculate clean 1200 departure time no rush in the motning

Ưu điểm: I was very impressed and happy with my room, the view, the service and the location.

Khuyết điểm: There is nothing I wasn't happy with.

Ưu điểm: Always good service and modern room with exceptional breakfast and staff

Khuyết điểm: Noisy fridge in room which kept making a loud humming noise every 45 minutes or so keeping us both awake this was reported to desk and offered a coffee which I find a disappointment after spending £185 on room and breakfast

Ưu điểm: Comfortable hotel which was fine for us on a stag. Breakfast was solid. Bed was comfy. Room was fine.

Ưu điểm: Lovely staff, especially Emily on Reception

Khuyết điểm: NA

Ưu điểm: Excellent location , very helpful staff , polite and accomadating. Clean with an excellent breakfast. Lovely hotel great value for the money.

Ưu điểm: It was a very nice clean room which was very well noise proofed and quiet and excellent value for money.

Ưu điểm: Staff very helpful. I left something in room and didn't know. Got phone call to say it had been found. Amazing . Breakfast was very good. Lots of options. Quiet room. Excellent overall for the cost. Thank you

Khuyết điểm: the wifes medication supposed to kept in the fridge when she wanted to use it,it had been frozen unable to use we had to ring the hospital for advice, we are in our 70s and have a full day and watch tv at night but the signal on the tv made it unwatchable all weekend very poor

Ưu điểm: all areas were kept spotless.

Khuyết điểm: More information in the room regarding locations to see, and directions on how to get there.

Ưu điểm: Excellent value, convenient, nice modern comfortable rooms with very comfortable bed and nice bathroom. Great breakfast.

Khuyết điểm: Everything was good.

Ưu điểm: Super modern.

Khuyết điểm: That there was no Bluetooth speakers in the room.

Ưu điểm: Excellent location of the hotel, in vicinity of restaurants and shopping area, with Central Station extremely close and public parking at affordable prices nearby. Museums and other cultural attractions are also within walking distance.

Khuyết điểm: Not applicable!

Ưu điểm: Location and cleanliness

Khuyết điểm: No parking

Ưu điểm: Room was very modern and spacious. Reception, bar area etc modern, clean and generally a nice place to be. Easy stroll from hotel to Bull Ring.

Khuyết điểm: The bar closed at 2330. Even then you got the impression that the staff couldnt wait to shut up shop. After this if you wanted another drink you had to get the night porter!!

Ưu điểm: Location was perfect for central shopping etc

Ưu điểm: Modern and Neat. 4mins walk to bullring mall and others. Spar and Papa Johns is right outside. Helpful staffs. Cleaning ladies were the best.

Khuyết điểm: Outside parking shuts early. 10.30pm I suppose, maybe earlier. You have to hurry back from wherever you are to access parking.

Ưu điểm: Fantastic hotel.

Ưu điểm: Quite, good breakfast and great staff

Khuyết điểm: Nothing

Ưu điểm: Didn't have breakfast - Location question answered above...

Khuyết điểm: Pizza from the bar menu - crust too thick, topping too much and too greasy

Ưu điểm: I like the perfect location that makes shopping easier,the interior and decor.

Khuyết điểm: I like everything

Ưu điểm: Clean rooms, modern, fancy

Khuyết điểm: Breakfast is nice but a little steep on the price

Ưu điểm: Fantastic hotel and staff. Very clean and comfortable.

Khuyết điểm: The lack of parking near the hotel. Could do with onsite parking.

Ưu điểm: Bar pints bit pricy thou 6 pound a pint

Khuyết điểm: No fridge in exec room

Ưu điểm: Excellent location! Very friendly staff. Nice and modern room.

Ưu điểm: I loved the bed. It was really comfortable. I normally find it hard to sleep on beds in a hotel but this one was very comfortable.

Khuyết điểm: N/A

Ưu điểm: Bit further out than would’ve liked but still a nice hotel

Ưu điểm: Restaurant is good

Khuyết điểm: Rooms very small. No amenities- no water, no toiletries. I was not given an invoice at checkout, & it has not been mailed to me inspite of repeated reminders

Ưu điểm: Room was large and comfortable, and the breakfast was pretty good. Nice view over the suburbs of Birmingham

Khuyết điểm: The hotel feels corporate and soulless It is located at the wrong end of Broad Street, with very low quality retail around Its very strange to have no car park and no arrangement with a local car park.

Ưu điểm: Hotel is clean and modern. Based on room and location this was excellent value for money.

Ưu điểm: Location clean rooms friendly staff

Khuyết điểm: WiFi poor

Ưu điểm: Comfy beds. Excellent breakfast

Khuyết điểm: Nothing negative to say. Really enjoyed our night at the hotel.

Ưu điểm: Comfortable bed, controllable air con.

Khuyết điểm: Window very small

Ưu điểm: Yes the breakfast was OK?

Khuyết điểm: Not a enough staff service was slow because you were providing breakfast for people in their rooms

Ưu điểm: Well run hotel, all members if staff are very keen to help when needed. Management were more laid back than front of house staff strangely enough.

Khuyết điểm: Parking

Ưu điểm: Staff

Khuyết điểm: Room & bed very small. No opening window. Light on air conditioning stayed on which was unpleasant

Ưu điểm: First class hotel and staff at desk fab Well done see you soon.

Ưu điểm: Friendly staff/good atmosphere/good location

Khuyết điểm: Beds were too soft, small amount of space to store clothes considering the size of the room.

Ưu điểm: Excellent location and cleanliness, good shower. Nice touch with complimentary mini bar

Khuyết điểm: Lively area where u may struggle if after an early night, but not an issue if you're out and about too.

Ưu điểm: Its a lovely hotel we loved everything about it

Khuyết điểm: Nothing

Ưu điểm: Clean and very good breakfast

Khuyết điểm: Parking for residents could be cheaper

Ưu điểm: Room Bed Food Shower

Khuyết điểm: Couldn’t open bedroom window for fresh air Bar staff not very knowledgable about local area

Ưu điểm: Amazing staff couldn't do enough for us and really friendly. Facilities great and very clean. Location for arena was excellent, just a short walk by the canal! Would def stay again just for the hotel

Khuyết điểm: Nothing we didn't like... Everything was fab

Ưu điểm: The bar area in nice with pleasant atmosphere, good food and drinks and nice staff.

Khuyết điểm: The rooms have no sound proofing what so ever so we barely got any sleep. The corridor outside the room has doors along it and they bang shut so every time somebody came through the door there was a mound bang. You could hear people walk along the corridors and bags being dragged down the hall. That coupled with other noises meant we got almost no sleep. Our party occupied two rooms and it was the same in both rooms. It feels like a newly refurbished hotel where all the money was spent on the bar area with a lower quality finish to the rooms and no soundproofing. The bar areas received deliveries shortly after 6am, the doors slamming on the vehicle and the downstairs entrance could easily be heard in our room making sleep impossible.

Ưu điểm: Good location with parking and spacious, comfortable room with some nice touches like the complimentary minibar and coffee maker. Helpful reception staff.

Khuyết điểm: Downstairs bar area is noisy, which made it a poor choice for evening meal. I chose to eat out, rather than opt for room service. The buffet breakfast is limited and cooked breakfast service slow, coffee was cold and toast not offered. Only one member of staff on duty for breakfast but not particularly busy. There was also a lot of street noise until quite late.

Khuyết điểm: The bed matress was really poor quality

Ưu điểm: Staff were very responsive to my email about bedding and allergies. Chech-in/out was good. Staff were very helpful and pleasant.

Khuyết điểm: Breakfast did not kick off very well. The coffee was cold do had to send it back. There was no fruits had to wait some time for that to be replenished. I asked for a poached egg 'well done', it had to be sent back again. My husband's full English breakfast was not hot it was luke warm which gave him indigestion.

Ưu điểm: Everything

Khuyết điểm: Some minor repairs in bathroom

Ưu điểm: I’ve stayed at the Eaton twice now. The hotel is excellent value for money,clean rooms,good breakfast and friendly helpful staff.

Khuyết điểm: Nothing I didn’t like

Ưu điểm: We stayed in the suit which was absolutely lovely, especially the bathroom. The whole hotel was so clean. Lovely staff and breakfast was lovely too.

Khuyết điểm: Nothing.

Ưu điểm: Have stayed at the Eaton a good few times. It’s good. Lots of parking, quiet, good quality rooms and great bathrooms. Food is always good. Room was clean.

Khuyết điểm: My particular room this time had a few scruffy marks in the paintwork. Some of it looked like makeup marks..? But it didn’t put me off. Room was otherwise clean.

Ưu điểm: Stayed here a few times Love it Comfy beds, nice bathroom lovely breakfast

Khuyết điểm: Nothing

Ưu điểm: Room is super clean and facilities are new. Breakfast is very nice. It is fresh.

Khuyết điểm: How to wash clothes?

Ưu điểm: Stayed here a few times for work related visits to Birmingham. Excellent hotel

Ưu điểm: Staff friendly, hotel clean& close to all amenities

Ưu điểm: better than other hotels ive stayed in

Khuyết điểm: no comment

Ưu điểm: Lovely decor and comfy bed

Khuyết điểm: Breakfast was sent back twice

Ưu điểm: Amazing stay beautiful and clean will deffo stay again

Khuyết điểm: Nothing

Ưu điểm: Location

Khuyết điểm: Bathroom a bit dated otherwise the room was very good and spacious

Ưu điểm: Best beds in brum and the spa is lovely after the refurbishment

Khuyết điểm: Not overly keen on feather pillows

Ưu điểm: Everything exceeded my expectations.. Will definitely stay there everytime we are in town.

Ưu điểm: Location for our needs that weekend

Khuyết điểm: Not their fault, but the traffic congestions around the area for access egree

Ưu điểm: Clean comfortable and staff are very helpful and accommodating.

Ưu điểm: Breakfast service was a little slow and the staff seemed a little overwhelmed with the amount of guests they had to attend to.

Khuyết điểm: I think everyone was doing their best but it felt a little understaffed

Ưu điểm: Everything

Ưu điểm: Spotless

Khuyết điểm: N/A

Ưu điểm: Great location, convenient parking, comfy quiet rooms.

Khuyết điểm: Nothing really to dislike. The dark black / grey decor is an acquired taste. The restaurant didn't draw me in, but there are plenty of alternative options nearby.

Ưu điểm: Location was amazing

Khuyết điểm: Shower was abit cramped

Ưu điểm: Location, clean , modern, wifi free

Khuyết điểm: Breakfast was fry up City, poor selection of fruit, yoghurt

Ưu điểm: I thought the reception staff very good both late last night when I arrived and also when I checked out this morning. I also liked the fact that, as a Hilton Honours member, two complimentary bottles of water had been left in my room on arrival.

Khuyết điểm: I thought the breakfast very poor to be frank - limited cereals, no croissants, the coffee machine dripped out a single Expresso over a period of 3 mins and the fruit options were poorly presented and not particularly tasty.

Ưu điểm: All good and very quiet

Ưu điểm: Good location and lovely breakfast

Khuyết điểm: Entrance to parking blocked and a constant thrum outside all night.

Ưu điểm: Speedy check in on arrival to the hotel after a long day and short walking distance from event venue to hotel was also good

Khuyết điểm: Unable to get food in the Recess restaurant at night, despite being on my own there were not tables even for one left. If I could have been accommodated within the restaurant it would have been a forty minute wait for food, not what you want after a long day and are looking for a warm meal

Ưu điểm: Breakfast..... amazing

Khuyết điểm: My stay went too quickly

Ưu điểm: It was right next to the arena and restaurants

Ưu điểm: Everthing was excellent including the staff

Khuyết điểm: No time to explore the hotel till another time

Ưu điểm: Staff were very welcoming, check is was swift and the room was modern and clean with everything you need. The location was perfect for visiting the Arena and surrounding areas. It was very quiet at night and there was nothing to disturb us from sleeping. The foyer, restaurant and bar were clean and well presented and altogether very inviting. Breakfast was pretty good value especially for a Hilton chain and there was ample choice of things to eat.

Khuyết điểm: Nothing really. The room wasn’t quite ready on check in even though we didn’t arrive before 3:00pm but we were given a complimentary drink for waiting a few minutes. There was a problem with the hotel’s water supply too. This was known at check in but wasn’t mentioned to us. Not a massive issue as it was fixed later in the day while we were out but still think it would have been nice of them to tell us. Instead we went to the room, used the facilities and then discovered there was not water to flush or wash hands with. This is a one off kind of thing so can’t be too harsh about it and it certainly wouldn’t prevent me from booking the same hotel again if I needed to.

Khuyết điểm: Quite environment and nice location.

Ưu điểm: Bed was very comfortable

Khuyết điểm: None

Ưu điểm: Close to rail station so easy to get into Birmingham centre Close to Redditch shopping centre Free car parking

Ưu điểm: Beds were really good

Khuyết điểm: Choice of eggs for breakfast.

Ưu điểm: We liked everything about our stay Great location with safe parking Location was great Staff were helpful Breakfast was brilliant

Ưu điểm: The staff were extremely welcoming and helpful and the rooms clean and beds comfy. Good breakfast selection too

Ưu điểm: Staff were great.

Ưu điểm: The location to the town centre

Khuyết điểm: It was just right

Ưu điểm: The location is perfect for the train station & walking into Redditch, very clean & comfortable with a lovely breakfast, on teh whole a great visit

Khuyết điểm: having to keep the window shut at night becasue people smoking & talking outside

Ưu điểm: Great location, the young lady behind the front desk gave us a late checkout which was nice. nice clean room, I liked that there was an ice machine downstairs. Breakfast was nice. And easy parking when we were there

Khuyết điểm: Quite expensive for somewhere with just a little bar and a few tables downstairs.

Ưu điểm: Clean, comfortable, convenient

Khuyết điểm: Pillows, fresh cooked breakfast ( hot buffet food a little dried out)

Ưu điểm: The bed was really comfy and the shower was excellent

Khuyết điểm: Evening meal disappointing not value for price .Room did not have any storage space ie chest of drawers and wardrobe.

Ưu điểm: The staff were really friendly

Khuyết điểm: The price of a double room for one night too expensive

Ưu điểm: It was ideally situated to the Departures. Very clean and quiet and value for money.

Ưu điểm: Very clean. Good shower. Convenient to the NEC.

Khuyết điểm: Rather pricey

Ưu điểm: A very friendly and efficient check in - at 11.30pm it was appreciated. Coffee/tea facilities in room

Khuyết điểm: Have no idea

Ưu điểm: Location clean and comfortable and helpful staff.

Ưu điểm: It was near the airport and bar was nice

Khuyết điểm: Na

Ưu điểm: Across the road from the airport terminal, perfect for early departures or late arrivals. The staff who greeted me in reception at 2am were both very cheery, and checked me in quickly, so I could get to bed!

Ưu điểm: It was clean and everything was tidy.

Khuyết điểm: Nothing in particular.

Khuyết điểm: Bed

Ưu điểm: It’s a very nice building and cleans and also luxurious and the lady who checked me in made me very happy and made me feel welcomed she should get a bonus and my number

Ưu điểm: Clean and modern

Khuyết điểm: N/a

Ưu điểm: Fantastic cost hotel and location

Ưu điểm: location was useful and room was clean.

Khuyết điểm: Pillows were soft and offered no support therefor I didn’t sleep. Room needed a little tlc with broken cupboard. TV was basic with lack of options such as catch-up.

Ưu điểm: I liked the location, very near to the station and shops.

Khuyết điểm: I thought the bar area was a bit soulless, like it was an after thought. Quite cold at times too as it was close to the main doors.

Ưu điểm: Comfy bed

Khuyết điểm: The fire alarm went off all afternoon. The tv stopped working. There was no coffee at breakfast. Not even any still water or juice unless you managed to find a member of staff and ask them to refill. The food was cold. We had to wait ages to be seated. We asked for gluten free bread at dinner due to an intolerance. After we had eaten they told us that someone had made a mistake and it wasn’t gluten free. They apologised and gave us £7.00 of our bill. We thought it would be ok as was only a small amount but my husband was ill all night.

Ưu điểm: Location Room size

Khuyết điểm: TV did not work Bed too soft

Ưu điểm: Pillows so soft & comfy. Staff very friends.

Ưu điểm: Filipa on reception was very friendly and helpful. The room was what you would expect as was the breakfast but nothing special.

Khuyết điểm: The bar was ridicously expensive with not very good service. £14 for a glass of very average white wine.

Ưu điểm: Location was great. Staff in general were well mannered. Up to 18 floors. Has a gym, but didn't get to see it. Well sized rooms also. Shoe machines on the floors along with ice.

Khuyết điểm: I have to say I love the Raddison blu brand but this will now be the 1st of two lower than average reviews I'll be writing. First of all I felt lucky and a little excited to get a good deal of £88 per night (with breakfast) as apposed to the £150-£170 most sites were advertising (including Raddison blu on their club Carlson membership site). It started with the arrival with my colleague, a small lobby for the size of the hotel. No one there at first but they came out seconds later so it wasn't too much of a problem. We explained to the front desk that I had booked the rooms for two of us, but rather than looking it was assumed it would be under separate names. Could have been my fault so I'll let that go. We then both checked in, only to find that both rooms were under my name. This was done quite fast, which was good and we were sent on our way with a brief explanation about the breakfast in the morning. Missed the offers that were on hand and not valid at check-in so no upsell. Had they asked we would have taken one of the offers. I did show my club Carlson card and asked if there was anyway of upgrading as to which she said "I'm afraid not as the hotel is fully booked". Which was understandable (remember this part!). I was getting myself together at the reception desk, at which she thanked me. She then thanked me again and gave me a look to say do that somewhere else! I looked around and saw a queue behind me, which I was surprised as there was no one there when we arrived. I apologised when I left the desk but left with a slightly sour taste in my mouth. I then went to my room which smelt of cigarettes. I wasn't sure whether someone was taking a chance on smoking in their room or it was a stench in the actual room. The carpet had stains that seemed well embedded (my colleagues room looked as though blood had been engraved into the carpet with stains too!), the tv had very poor reception (so that was the Brits out of the window). Bathroom was a good size and clean, so was the room in general. But lacked any homely or business feel.

Ưu điểm: I was passed out drunk in my room after a somewhat heated exchange wit my partner. She for reasons only known to whatever deity you pretend to pray to elected to come over. This was an excellent choice assisted by the staff of the Radisson blu hotel.

Khuyết điểm: I have to use a key card to access my floor, its a layer of security that is utterly redundant.

Ưu điểm: Great hotel, the staff were lovely, Breakfast was Delicious

Khuyết điểm: Our shower screen had a gap on the side where the water overflowed. the hotel staff were great and gave us another room to move too. Arriving in the room the staff had left drink and snack for me and the family. From a bad point they turned it around fairly quickly.

Ưu điểm: The facilities were adequate although the room was small. Handy for the NEC which was the destination.

Khuyết điểm: Room was very small.

Ưu điểm: There is a good selection at breakfast which is included in the price of the room. The Reception staff couldn't have been more helpful during our short stay.

Khuyết điểm: sofa bed uncomfortable you could feel the springs.

Ưu điểm: It was a great hotel for the price paid, I'd expected a lot less, but rooms were clean and comfortable, breakfast was super. A great stay, highly recommended.

Khuyết điểm: There was nothing we didn't like.

Ưu điểm: Location To NEC

Khuyết điểm: The fact that I paid £24 for parking and got slapped with 3 parking fines which I had to waste my time contesting. The food was ridiculously expensive and breakfast was almost inedible

Ưu điểm: lovely Hotel, friendly staff stylish comfortable rooms and quite.

Khuyết điểm: The bed was abit too soft, for me personally.

Ưu điểm: Cleanliness

Khuyết điểm: No fridge and no room service

Ưu điểm: Good sized rooms

Khuyết điểm: Missing a pillow so I didn’t sleep well. To park the car was expensive and so we’re the drinks from the bar!

Ưu điểm: Food was good.

Khuyết điểm: Room was very cramped

Ưu điểm: Staff were nice and helpful

Khuyết điểm: Breakfast was bad, everything tasted like it had been out for hours, despite us being there early We booked a deluxe king room and was charged a hefty price for it - it was terrible - small, two beds that were barely bigger than singles - it was a family room? I certainly asked for a double. I have paid a lot less for better standard rooms. The staff even remarked that the standard rooms, deluxes etc were all the same room but different prices!!!! Disgraceful considering the price. The hotel itself is very dated and in need of some repair - how they get away with charging what they do is beyond me. I complained and was given a complimentary breakfast...only to be charged this when we checked out, together with a 5% service charge for the restaurant that evening that was not seen anywhere on the bill i signed. We went back and asked for a refund and this was processed however it still hasn't reached my account. Would definitely not recommend this hotel.

Ưu điểm: Great services, scenery and quality overall

Khuyết điểm: Cost for WiFi

Ưu điểm: Great stay, very comfortable rooms and lovely gardens.

Ưu điểm: That I was there for a wedding,

Khuyết điểm: The staff were exceptionally rude! Never been treated the way I was

Ưu điểm: Lovely setting Spa good Some staff in the bar required further training No problems elsewhere

Ưu điểm: Venue was excellent for the wedding reception.

Khuyết điểm: Was given a room suitable for a disable person!!! Was not too impressed by that at all. Request was to have a room closer to other family members.

Ưu điểm: The breakfast was superb, the leisure club was great and the late check out was great, overall a superb stay with kind and friendly staff.

Ưu điểm: Breakfast was ok - but now coffee is help yourself from an urn and every morning it was stewed. Appears to me they are cutting costs but still charging the same rate Staff were excellent and friendly

Khuyết điểm: Breakfast Cheeseboard had two small pieces of cheese and 3 grapes Not acceptable for this class of hotel

Ưu điểm: Interesting historical building in beautiful settings, although not being local we struggled to find it on the first pass. Lots of activities available - swimming, tennis, golf, spa. So bring your kit! Attentive staff were really helpful.

Khuyết điểm: Saturday night is clearly a popular wedding venue. It was more lively than we anticipated, but working like an oiled machine.

Ưu điểm: Location was important due to a concert that we were attending

Khuyết điểm: Dinner menu choice was limited Room service was very limited

Ưu điểm: it is a 25 minutes walking from the city center, but it's nice road. the comfy beds, calm, clean, the staff. everything

Khuyết điểm: nothing

Ưu điểm: No hassle

Khuyết điểm: Did not have any basic scotch only malt

Ưu điểm: Use of the pool and spa facilities.

Khuyết điểm: Not enough beds around the pool.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Staff was excellent

Khuyết điểm: paying £13 for parking this should be included with the room rate . We paid £259 for 1 night room only

Ưu điểm: Breakfasts, room and swimming pool!

Khuyết điểm: The only thing was I asked for brown sauce in the morning and none was given to me but that was it really!

Ưu điểm: The breakfast was excellent and the beds very comfortable

Khuyết điểm: It is very dated and a bit run down. Could use a refurbish. The bar area and restaurant are too small for the amount of guests

Ưu điểm: Very friendly and polite staff. Comfy bed and great amenities. Great choice at breakfast.

Khuyết điểm: Price of parking if your a guest

Ưu điểm: Great location for east Birmingham and for getting back out of town. Close to public transport links. Great room. Great facilities (pool and steam room). Friendly and helpful staff.

Khuyết điểm: Slightly boring interior of the bar (i.e. not really that important).