Britannia Hotel Birmingham New Street Station

Delipated hovel

Housekeeping did their best given what they had to work with.

No internet in rooms-barely functioning in lobby.

Location, the price

I stay here 3 or 4 times a month and there are always niggling complaints; 2 out of my last 3 early morning call requests didn't happen. Heating not turned on in my room until 3rd request; no iron in the ironing room (stolen!) but no offer to pop next door to Debenhams to get one. Location and price, plus a decent breakfast, save the day

great location for shopping etc and near station

no staff about at breakfast no tables cleared to sit at when one did appear they still did not seem on top of the job. lunchtime in bar was short staffed one person behind bar doing everything not enough seats.

Although it is located in the centre of Birmingham the hotelrooms were dirty and uncomfortable (old beds, bathroom below standards)

Hotel needs compleet renovation

Hotel room was tiny, also walls and carpet were dirty. funny smell in hallsway and lift. Bar staff were very rude.

the only thing good about this hotel was the guy that night on the reception he was shaking from the stress ,but we got dealy with ,and then the day after we were un happy again as my room had bee re booked to some one esle and i was sent to a yob hostel to put in polite where i had to share a lift with a skin head gross

Room was dark and dirty, matted ball of hair on window pane( which faced another room, no natural light) awful room lighting, i asked for more lights and they did nothing to help.shower had no hot water and water poured out from a crack all over the bathroom floor and the t.v did not work unless you fiddled with the exposed wires!!

the only reason i stay in this hotel is the location to workplace.This hotel needs a very huge renovation.

free internet

I have nothing good to say about the experience except that the restaurant staff were friendly. It took 300 minutes of queuing to get a key and a further three ascents / further quesuing to get into the room as the magnetic strips did not work. Arrived early to be greeted simply with "You can't check in here" - no welcome or greeting.

the most appalling service I have ever experienced in a city centre hotel, and for the price entirely unacceptable. Surly reception staff, overwhelmed by long queues and too few computers. Poor rooms small, dark, - wall paper peeling; paint rubbed off in bathroom

Excellent location - closed to all of the city's attractions, bars, clubs and shops

No car park