Hilton Birmingham Metropole

Heating did not work very good,only cold air and it was -6 outside.

the menu choice and the food and service in the restaurant was excellent, the rooms were very comfortable as well.

When I was arriving to find the hotel (however it was in the darkness) I felt that there could be better directional signage for the hotel on the surrounding roads.

leisure facilities, close to nec

We booked the hotel because hotel had a multi-million pound update. Unfortunately we were put in one of old rooms not refurbished. The hotel accommodated us when we explained we booked the hotel on-line because of the refurbishment and we were moved to a more suitable room

swimming pool

the room was a bit shabby -bathroom the guy next door smoked hanging out side the window and there were tab ends all over the flat roof outside It was not as nice as the other 2 stays

Our room was booked from 3pm, but there was no twin room ready when we checked in at 4pm, yet they wouldnt allow us a late checkout either, that was unreasonable. Also, food was a v basic bar menu, or a la carte expensive fine dining or the middle option was a buffet which costs £33 per head and was a total rip off. A glass of wine ws £7.95. Do not recommend eating here. Although breakfast was included in our rate, we couldnt pay the £3.50 tray service to have it delivered to our room, we would also have to pay an additional £20 for the breakfast!! I think the website should inform you of this and I think it is unfair.