The Norfolk Hotel

Pay more to get more comfortable place

Location is good easy to get there parking available

The bed was uncomfortable and the shower head was very bad, u cant turn urself inside the shower its so small very uncomfortable i wouldnt book again

Be VERY, VERY Careful here

That I left early

Everybody considering booking here should be fully aware of the blatant disregard for health and safety and ignorance of guest's complaints that this abysmal excuse for a hotel has as standard. I will recount what happened on Saturday morning and the response of the hotel: My friend went to the bathroom to take a shower ahead of an event we were attending as a group. As he went to open the glass shower door (a sliding door) the door exploded. I can think of no other description. Glass showered the bathroom and caused, thankfully, superficial injuries to my friends feet and hands. I reported it to reception and they sent somebody to sweep up the glass! Not even an apology was forthcoming. They did change the room for us! Upon my return I emailed them pointing out my concerns that somebody could be killed - a child perhaps. They ignored my emails. So I called them and asked to speak to the manager. I made it absolutely clear to them that I would involve Birmingham City Council's Environmental Health people if they didn't get back to me. Three times I called, three times I was promised that the manager would call me back. No call was received. I have now submitted my concerns to BCC. No apology, no assurances, nothing. Absolutely unbelievable. Be careful!

Cheap

Bed bugs everywhere

Don't bother

The bathroom had mold over the ceiling. The walls were dirty. The furniture was battered and scuffed. If you only want a bed its ok and cheap.

In a good location being set along Hagley Road, not too far from the city centre a short taxi trip or a good stroll if you fancied it! 20 mins fom the NEC also! There is a really cool TGI friday and a Beefeater just 5 mins down the street for some good grub and a Spearmint Rhino if that floats your boat!!

It was ideal for me as I was just on a 2 night stay alone visiting the city for some local attractions ie The NEC. But did find the Hotel was a bit of a maze and also looked like it was in the middle of some unfinished building work, at times it was noisey during the night with groups of youths up and down the corridors and slamming doors, a little annoying every 10 mins as they were going for a smoke, but this is to be expected i guess and could happen anywhere at anytime! The TV in the room did not work but the staff were quick to help and got it going for me, I feel the hotel is for youngsters really, I dont think its a place id choose to stay with a young family or for a romantic weekend away im afraid!