Protea Hotel by Marriott Bloemfontein Willow Lake

The room was very clean and the staff were friendly and helpful.

The picture on the internet is very deceptive, we thought that there would be a better view of the zoo, which I am glad about, the room faces the elephant enclosure and it was cruel to see. The shower facilities are awful, I feel sorry for people in winter.

The service was not up to standardard. The staff seems not to be well trained. On the evening the restaurant did not have still water, ice cream as the freezer was broken. the waiters gave us wrong orders - full cream cherry instead of of medium cream, single tot instead of double tot.

Well organised and staff available at all times. Manager showing personal interest

I prefer shower in seperate bathroom