NH Collection Bogotá Andino Royal

A/C not working Hot water takes 10 minutes At the time of check in, there was a push to upgrade to higher room ("for just $20 more nightly") as my booked room was not ready Similar push to sell breakfast for just $11 daily

The hotel's facility itself was nice, moderately clean, and the location was really nice above all.

I had very uncomfortable and disgusting experiences at this hotel by the same receptionist. Out of them, I'd like to share the worst one with future guests who consider staying at this hotel. (Just in case, this might be rare, exception at this hotel, so please consider it carefully by yourself; what I can tell you is that however it actually happened to me.) -------------------------------------------------------------------------------- 1.) Yesterday, I asked a receptionist, for a late checkout for my last day, but he told me that he cannot decide OK or not, but the General Manger at the hotel can do it. 2.) So, I asked him to pass my request to the General Manager and make sure it’s OK. 3.) Tonight, I dropped by the reception and he was there again (actually only him there), so I asked him whether my request was accepted or not. 4.) Then, he said to me, “ I don’t know.” 5.) Very embarrassed by his boorish answer, but I politely asked him why you didn’t confirm my request to the General Manager because I asked you for it yesterday exactly, and especially because you were with him tonight. 6.) He then abruptly answered to me that “ It is NOT my job. I passed your request to the General Manager, and he is already not here. So, ask him by yourself while he is here tomorrow! ” 7.) VERY VERY upset. What IS going on here??? 8.) What is more surprising is that, after he left his words, he left/discarded his position, saying “ I won’t deal with you anymore! “. 9.) Oh, my goodness…… 10.) His impolite not-professional-at-all attitudes and words are NEVER EVER acceptable. 11.) He may contend his “ OWN “ explanation or excuse on this later to you, but if you really consider that your customer’s voice is important, the above is “ The customer’s voice “; my actual and true voice. ---------------------------------------- Good luck and all the best.