Bournemouth Highcliff Marriott Hotel

The room the bath and shower and the bed very good

The floor we stayed on stank of cannabis on both days. The second night was sleepless due to somebody having loud music on and going in and out of their room all night .

Staff were friendly and polite. It was very accessible for everything and the view of the sea lovely.

Shower could not be made higher, great for short people. Caterpillars on carpet. Lino in bathroom had what looked like cigarette burns in. Cottage room away from main building. Telephone in room not working which we was warned about when checking in. Although it was the first day of opening after lockdown, I would have expected these things to have been sorted out prior to opening. I had not been informed that the restaurant would not be opening, although understand this is a 3rd party supplier. However, i did not understand why the bar was closed as all the pubs in the area had opened with social distancing. i should have been told this would not be opening and I could have decided whether I wished to cancel. Overall, we were really disappointed.