Berkeley Suites

Location is excellent. Nice little garden terrace at the back and we were served a lovely meal there. Parking is clean and convenient.

The hotel was listed as 5 star, however, did not have 5 star facilities. No lifts, no air conditioning, etc. It's a nice place to stay, but by claiming to be 5 star, it is assumed that these facilities are available. This is the whole point of the star system of hotel rating. We feel that we were mislead by the listing and that the establishment simply listed themselves as 5 star but clearly never received any such rating officially. We booked it expecting these facilities as we had a young child in a pram, and ended up having to carry the child and pram up and down alot of stairs which was very inconvenient and made access difficult. Moreover, despite voicing our concerns and being told that someone from management would contact us, no effort was made to contact us back, either during our stay or after we left!