Slovenska Plaza

* nice, wide and well-maintained area of a hotel with plenty of restaurants/ shops/ pharmacies inside * central location, yet quite during the night

* staff at reception refused to return back my ID card, when i came to reception few days after my arrival to pick it because i "didn't pay". While booking a room, I provided my credit card data, so i would expect hotel to take care of charging me. But as reception lady explained me, responsible department hasn't done it for some reasons and now i need to pay directly. Besides the fact that it's obviously illegal to keep someones documents this way, they explained me, that some guests are leaving hotel without paying, so they prefer to keep documents until person pays. It was super unpleasant moment for me. The only person who apologised was a young man at reception. * cleaning lady was a very young girl doing her job in a formal way, mainly changing the towels and washing the floors only. * day before my departure I came to reception to ask for a luggage car to come next day at 10 am to help me to bring my bags at reception for check-out. Reception lady made a note and confirmed car gonna be on time. However, next day I was waiting outside behind my villa for 40 min for car to arrive. At a certain point i went up in my room again to call to reception to ask about car. Cleaning lady was there, so i asked her for a help to call from room phone, however she replied she doesn't know neither how to call, neither reception short number, what was surprising. Finally i called from my mobile and in next 10 min car has arrived.