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Parking facilities very efficient Room comfortable and clean. Staff very friendly and helpful
Was the hotel aiming for modern or old? We were disappointed by the aimbiance of the restaurant as we found the seating poor and the music too loud. The lounge area was also not very comforatble. Perhaps we remember the Angel of old. These are observations not complaints.
Lovely hotel, very good atmosphere.
Location was perfect, breakfast was enjoyable and tea and coffee making facilities were also appreciated. Bathroom was clean and comfortable.
Bed was hard, in room 125 we did hear what sounded like kitchen staff outside in the court yard talking late at night but it might have been residents. When checking out I was going to be charged £160 per room (booked two) which is a total of £60 more than my advertised online fee. I questioned and was told I definately booked at £160 a room. I had to dig out my printed receipt for confirmation of £130 and although the lady on reception changed the price no apology was given. When we asked for our car we were told to go outside and find the car porter, not something we expected when comparing the quality of service prior to checking out.
the Portugese chap who whisked our car away on arrival and produced it again when we left
The staff were excellent, friendly, and competent. Also, I like the free wi-fi.
Very good breakfast. We had a spacious and quiet en suite room. I gathered that this was a recently modernized or added room, and that there were other rooms that had not yet been upgraded to this standard.
The modernized bathroom looked very smart, but the design was 'too clever by half': The washbasin had a plug, but you could only use it by unscrewing it from the base and turning it upside down over the plug hole. I prefer a shower that is not fixed into the ceiling but can be manually moved about. The shower cubicle floor was slippery: a health hazardThe way of getting hot water was gimmicky, and you have to read the instructions (for which you need your glasses). No hooks in the bathroom either. Pity to have spent so much money on such gimmicky installations. Some of the lights in the suite could not be switrched on or off separately.
The food in particular
modern style of bedrooms - was able to have a room on the grond floor - great breakfast
I would particularly commend Zoe as an excellent receptionist:smart, friendly and professional - an angel in fact!. The hotel itself is a rare example of a family run good quality hotel which is not run by a chain. My stay at this hotel transformed a necessary business trip into a real pleasure.
Modern design, great breakfast
Only a pay and display car park
Tọa lạc tại trung tâm Bury St Edmunds, The Angel Hotel cách Trung tâm Tổ chức Sự kiện Athenaeum và Nhà thờ St Edmundsbury vài bước. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày.
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