Atlantic Byron Bay

It breaks my heart to write this review as I've stayed in this hotel many times before but this time it really disappointed us specially for the price they charge - its not cheap and I don't mind paying but you need to provide the service. I've had personally told many friends to stay there because always been great. Last time we stayed was more than 4 years ago and when we retuned this time it felt different and tired. We stayed at the Albatroz rooms which have an outdoor shower and small balcony. The room itself smells mould. The day bed and swing in the balcony were missing cushions ( i've stayed there before and know how it should be) and one of the blue/white/black cushions was so dirty i have to ask the reception to take and wash but it never came back. The tiles on the floor have mould/green and its summer. Theres no excuse for not have a good scrub. The room service was very ordinary. We have some small rubbish on the floor and that was there for the entire stay (4 days) and no one collected or vacuum on the room service. Another day I had to ask the guy to come back and empty the bathroom bin which they didn't collected. You can stay in a 4 stars hotel in London for the same price. the beach towels are old. I truly hope you guys get the time to reflect and pick up from where it was 5 years ago. As i said this was my favourite place in Byron but to charge that you need to improve a lot.

Pls read the review about likes . I've described all there. Shop around .