Radisson Blu Hotel, Cairo Heliopolis

It was a very bad experiance specially with the staff.

The staff are not trained at all and every one of them has a different policy which they follow, also parts of the things mentioned during the booking was not applicable which was very shoking and very bad for the guest. whenever you ask the staff about any thing you find the answer directly on their face that they do not know, i asked for the duty manager but they brought me the front office manager who was not capable to handle any situation or any complain.

The location and the free wireless internet.

the first day they put in the room 2 bottles of water and coffee machine with the coffee and tea but they don’t refill it every day, I think this is not nice either they put it or not but not asking the customer to pay if he need to fill it next day.

The great customer service from Ms. Meena from business lounge. He was the only person at the hotel who helps to change my room due to a very bad smell from the bathroom.

cleanliness of the room and noise from outside. Very slow internet WIFI connection