All Ritmo Cancun Resort & Water Park

It was an all-inclusive...so...the food and drinks were “free”...

We arrived 3 hours early, so we were not allowed to check-in. This was fine, because they allowed us to utilize every aspect of the hotel, until our room was ready. However, when we were finally allowed to officially check in, we were told there was “something strange” about our reservation. Eduardo, the front desk rep, took several minutes, flipping thru our paperwork, tying on his computer, before finally telling us that our reservation was only for one person. I pulled up a photo I’d happened to take of our confirmation up on my phone and told him that that’s not true or possible. He went on to tell us that that’s what he showed on his side and that we’d have to pay an additional $300 dollars to add the second person. I tried to contact Booking.com, but we had neither cell service or internet at that point, and I couldn’t get thru. The ENTIRE purpose of our trip was to relax and not stress, so my husband paid it & we decided to wait for our return to address the situation and be reimbursed for this error on their or Booking.com’s part. I fully expect someone to contact us to take care of the situation. Not sure if it was their version of service recovery or not, but he did upgrade our room to a larger one with two levels and a spiral staircase. It was nice, but I’d much rather had the room we booked WITHOUT paying $300 unplanned to receive it. Also, I’d seen on their website that dinner reservations for the restaurants needed to be made between 10a and 1pm. We made our reservations for the 1st night while we waited for our room to ready. We were given a choice of 2 restaurants; Mexican and a fancier “International Cuisine”...we chose Mexican and decided to “save” the fancy outing for the next night. The next morning, when I tried to reserve it, the guy at the guy at the desk told me there was a dinner show and reservations were not necessary. I told him that we didn’t want the dinner show, we wanted to reserve the other restaurant.

I'm not sure, drinks that are made from concentrate, food is low quality, the only decent meal was one time they grilled outside for the whole stay :(

The room you get its on the other side of the road..they says they have 3 restaurants, partial true. It was overwhelming have to answer where I was from all the time from the personnel trying to sell me vacation package. NO INTERNET IN ROOM EITHER!!

Located not good far a downtown. But than you

Far to downtown