Grand Royal Lagoon

- budget room not far from Coco Bongo and Mandala beach; - corner shop 24/7 at the nearest gas station; - free parking; - swimming pool

- cockroaches in the room (!!!); - very hot inside, air conditioner doesn't work without an entry card (so every time you go back to a super hot room); - plain breakfast, doesn't worth the price; - room on the ground floor with windows to the road; - very lazy and not welcoming receptionists, hardly speaking English; - not possible to swim in the lake (beware, there are crocodiles!)

After complaining on booking.com, we were offered cleaner and newly refurbished rooms, fresher linens although still old, worn and washed-out. Those really need to be replaced. Same for the towels. The staff did make it up to us. An apple phone was returned to us as well as a pair of tennis shoes left behind. So I admire the honesty of the staff.

The first rooms we got were awfully dank. The beds were low and mattresses were very uncomfortable. We were told that no drinking water was available not even for purchase. ( How can a hotel not have drinking water? Not even for an emergency? That was scary.

Nice pool and good location

The front desk staff weren’t very welcoming. The Air conditioning in my room was extremely loud. Beds weren’t very comfortable. Really old TV even though I had no interest of watching. Plugs were on one side of the room which meant I couldn’t charge my phone whilst using it in bed. WiFi signal wasn’t good either.