Imperial Las Perlas

Parking was close by the room.

I didn’t like that they took too long check in. There was personal making you believe they were going check you but really sell you tours.Front desk taking to long check in they had me email my booking so inconvenient also saying I need pay when clearing my email said it was paid for. Beds so hard you can feel springs. Never again I will stay here.

Even when the staff was nice and try to help there's sometimes, so little they can do. The noise from the street or even the limitations of places in the parking lot for example.

If they ran out of places in the hotel to park the car and right next to the hotel was a public parking lot they should pay for that . Since they advertised free parking lot.

The place was clean and the view wasn't bad.

The in-room paid internet did not work, the TV didn't work correctly because they had the wrong controller, and at the pool they played very LOUD music, most of which was horrible. I could hear it all the way up in my 3rd floor room, loud enough to be able to identify songs I knew. There was NO peace and quiet here. The food wasn't good - very low quality, so I'm glad I didn't waste money on all-inclusive. The beach was awful, and there was no swimming area in the ocean. They also had people in the lobby who try to rope you into going to a timeshare presentation.

My cell phone was stolen and after I was told to fill out a report a manager and 3 people came into my room and searched the room and all my luggage as well as looking behind the pictures on the walls and under the mattresses. They made me feel like I was the criminal. They even wanted me to unlock a suitcase I haven't even opened yet to go through it. At that point I told them to leave my room because even after they searched everything they said they weren't going to do anything anyway so I told them there was no reason to search bags I had packed and locked ready to ship. I wasn't expecting the hotel to do anything as it was my fault that I left it unattended and I told them that at the time of the incident. I was merely just informing them of what happened and I was treated like a suspect instead of a victim. Poor customer care.