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|Khoảng cách đến trung tâm thành phố||9,4 km|
|Điểm đánh giá vị trí||9,5|
|Sân bay gần nhất||Cancun|
|Khoảng cách đến sân bay||12,9 km|
Great Service that meest every expectation
Great service that is unmatched. A very warm and welcoming atmosphere
Nice but not 5 star
clean quiet location
Spa is not up to 5 star standards limited dining choices
Among the top hotels in Cancun, but...
Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.
Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.
the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.
The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.
This resort has the best beach and pool service we've ever experienced.
The resort was hosting other large convention-type groups with some immature guests.
Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.
Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.
The front desk
The Ritz-Carlton, Cancun ở Zona Hotelera, Cancun, cách Aquaworld và Khu tương tác Hải dương học Cancun5 phút lái xe. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ xe limo/xe đưa đón hạng sang và báo miễn phí ở sảnh. Có kế hoạch tổ chức sự kiện tại Cancun? resort này có khu vực tổ chức rộng 27000 mét vuông, bao gồm trung tâm hội nghị. Xe đưa đón sân bay phục vụ 24 giờ với phụ phí, bên cạnh đó cũng có số chỗ đậu xe có hạn trong khuôn viên.
Dựa trên 1.657 đánh giá
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|Playa Del Carmen||61,6 km|