Capetonian Hotel

Nice sized family room

Whilst the staff were friendly and wanted to help and it seems they are doing maintenance and some upgrades, we found the hotel to be tired looking and not very clean. Our bedroom floor was very dirty and even after advising Housekeeping nothing was done about it. The shower drain was blocked, the hot water takes about 15 minutes to arrive in the shower and the balcony door was broken and very difficult to open. We tried having dinner in the restaurant but the menu is extremely limited and ended up eating out each night. Breakfast is reasonable but nothing exciting. We put laundry in on one day and lost a shirt, this was reported to management but nothing was done about it and we were still charged over R400.00 for the laundry and the privilege of them loosing our shirt. Their only reaction was to come to our room and give us a letter telling us not to leave valuables in our room. We are not sure how this relates to them loosing our shirt in their laundry....... There is parking in front of the hotel but it is on street parking public parking with no security so it is not very secure. We were accosted on two occasions by homeless people begging for money as we were locking up our car. WiFi is very poor. We eventually booked out one night early as it was not pleasant being there. We were not offered a discount or rebate for that night even though we had paid upfront for the stay but we were just happy to leave. I would certainly not recommend the hotel to anyone.

Location

Noise (street) was bad, ventilation poor and terrible fish/food type smell 24/7.