Fairways on the Bay

The room I booked online was not the room they allocated to me. The Reception was very rude not very helpful after I insisted on a refund. I would never recommend this property.

The room I booked online was not the room they allocated to me. The Reception was very rude not very helpful after I insisted on a refund. I would never recommend this property.

Close to beach

for a "4 star" hotel this is totally unacceptable. The plant pot holder clearly hasn’t been emptied with bits of paper and a tablet of some kind in it. The television channels do not work. The Tv bracket is hanging off the wall. Online it advertises a tea/coffee maker as well as a kettle. There is only a kettle with tea but no milk, the cups, saucers and tea spoons are dirty. Lightbulbs are broken. There is no mini bar as advertised. The draws on the bedside tables do not open or close properly. The lamps provided are the wrong plug for the socket on the wall. We had to ask for a safe to be put in. Staff moved us to a different room after one nights stay. Room was ok, sheets weren’t changed had to ask for them to be changed, cleaning products left in the bathroom, sink not welded to the wall so tilted forward. No towel robes or slippers (expected in a 4 star) completely run down