Extended Stay America - Colorado Springs - West

“Oscar! He was there as the main front desk worker during my stay. He always had a smile on his face and was extremely helpful! I was in Colorado Springs for a Cranial Procedure right before my 27th birthday and before this I had been partially deaf and in rapid decline (going completely deaf) since I was 7. I had a blockage in my brain for over a year that finally reached 97% blocked pretty fast and my surgeon told me when the blood flow would return after opening it up I may be able to hear a bit better for a while. I am sure he had no idea what was going on when my Husband asked him to make noises for me to see my reaction after returning from recovery before I walked in. But Oscar was on it! Making simple noises, as many and as much as he could at different volume levels. I could hear things for the first time like the hotel keys jingling behind the desk, a pair of scissors snipping, Oscar ripped up some paper, clacked cards on the counter and pressed buttons that beeped. He even gave me old key cards to slide into the donation box near the elevator door! I heard it all. And he made the experience of being able to hear certain things for the first time in 20 years as special as he could. Every employee I encountered was extremely helpful and always ready with one step ahead of you to go above and beyond! My Service Dog Molly Moon was very happy with everyone and her stay as well too! It was super clean and very welcoming. I don't think I could have picked a better place for my stay in Colorado!”

“Everything”

“Good location, clean enough rooms.”

“Location”

“Oscar is a great Mgr, our stays was great overall for 4 nites!”