Motel 6 Colorado Springs, Co

Awful, absolutely awful

Nothing

I paid online through Kayak and they charged my card, then Howard Johnson charged my card 2 more times for the same room. I also had to switch rooms 3 times because the 1st room had a clogged toilet, then the second room was still dirty from the people who had stayed there the night before. The person who checked me in was rude, but tolerable. The "assistant manager" that I spoke with about the charges to my card was extremely rude, and had no idea what she was talking about and gave the worst customer service I've ever had, hands down.

Low cost

No soap. Shampoo and conditioner not replaced on second day

Gave away our room with our stuff in it.

It was easy to book online and they allowed pets at an affordable rate. Checking in was very fast and simple. Breakfast items were well stocked though it was a basic breakfast, nothing fancy.

We arrived about 4:30pm and they gave us a key at check in. We entered our room and dropped off our stuff. We left to finish packing our apartment for our move. We returned to the hotel near midnight and could not enter our room. We thought the key was deactivated until we noticed a "do not disturb" sign on the door. We went to the front desk to find that they had given our room away (with our stuff in it). They also informed us that they had completely booked up the hotel and they had no rooms available. Then they told us to wait. Then they told us they did have an available room on the fifth floor in a separate building. The room they gave us was downgraded from our reservation, nails in the wall, peeling paint, and the room smeeled like urine (the smell was worse after turning on the AC which was off...We figured someone urinated in the AC unit itself). Having no AC in a room that reeked of urine was not a pleasurable stay at Howard Johnson and has turned me off to staying at any of there hotels ever.