Cozumel khu nghỉ dưỡng

Ưu điểm: The food was plentiful and all the staff was so friendly and helpful. I was a little worried about my lack of Spanish but almost all who we came in contact with spoke English.

Khuyết điểm: Room service orders weren't always correct. And there is so much noise from the hallway. They have signs up asking for silence, but it could also have been addressed on check-in. I'm sure all the marble flooring made it echo!

Ưu điểm: Wow! The best hotel I’ve ever been! Everything is perfect!!! The food is great. There is different show every night. I love it!

Ưu điểm: The friendliness of the staff. The helpfulness of the staff.

Ưu điểm: Everything

Khuyết điểm: Nothing

Ưu điểm: Staff is exceptional! Very pleasant and polite with desire to meet our needs with pleasure.

Khuyết điểm: Moderately crowded

Ưu điểm: Great resort to getaway with spouse. Very scenic, with snorkeling and scuba diving on site. Food was lack luster with the exception of the “special” Chef’s romantic dinner which we used resort credits (and paid about $100) for. Dinner included grilled lobster tail. No beach on site but two large pools and we’ll appointed rooms wIth spectacular ocean views. Would definitely visit again.

Khuyết điểm: No beach, mediocre food, corny live entertainment

Ưu điểm: The wait staff and cleaners were all extremely friendly. The food was excellent

Khuyết điểm: The vacation planners made every effort to nickel and dime you and to see time shares. The hotel was very noisy.

Ưu điểm: Beautiful property with fantastic amenities. Staff is friendly. Food at the restaurants was pretty good. We used Resort Credits to have a romantic private dinner on the and the chef's dinner, both were excellent. The dive op located on site was pretty good as well.

Khuyết điểm: Service in the rooms was inconsistent. We paid more for Concierge level. It was supposed to come with nightly petit fours, but we only received them on a few of the nights. The coffee maker in the room wasn't working the first morning. We managed to fix it, but then they didn't consistently restock the coffee everyday. So I ended up dressing and walking down to the lobby every morning to get coffee. I didn't like that children were allowed at the swim-up bar. Bars should really be adult-only. Also, we used Resort Credits for diving. They tell you to check in and then go to the desk about using your credits, but if you don't book the diving ahead of time, it gets all booked up

Ưu điểm: The staff was friendly and very attentive.

Khuyết điểm: The food was not as good as I had hoped for.

Ưu điểm: Excellent, highly professional and friendly stuff. Superb food. Renovated rooms. Kayaks on the beach. Convenient location. With a rental car (free parking available) we were able to go everywhere in minutes. We visited Cozumel 6 times, and this place is clearly the best.

Khuyết điểm: That our vacation was too short...

Ưu điểm: The location, service, rooms, food, all fantastic. This was our second time here and we will be back again.

Khuyết điểm: Nothing!

Ưu điểm: Nice staff excellent food.

Khuyết điểm: Room A/C nosey and couldn’t control the temperature but didn’t report it.

Ưu điểm: Resort is good. Staff were friendly.

Khuyết điểm: Had an issue at check out. Had to miss my ferry due to this. Finally the resort manager has resolved the issue and helped us to check out. Other than this incident everything was good at the resort.

Ưu điểm: The food overall was quite good although some items on the buffet were not always hot

Khuyết điểm: Our toilet didn't work properly and we ended up using the lobby restrooms. The maids in general were not thorough. When I went to the front desk I was told that the older maids didn't pay as much attention to detail as the newer ONES!!! 2 days no coffee and not even cleaning where the coffee was. Smoking should be set up in designated areas only !!!!! Another issue is the pool table by the theater is in need of repair and needs new balls. Also the fans there didn't work making it uncomfortable. We tried making a reservation for the steakhouse and were informed it was closed. I when we asked why wouldn't we be told when we REGISTERED? The response was had you booked on check in we would have told you then. Seriously ?

Khuyết điểm: A lot of noise all the day from the work of the swimming pool. A 5 stars hotel have to advise customers about it before the booking. They don t care about customers as we sent a complain and we never had a reply.

Ưu điểm: The layout of the hotel, the bungalows and the pool was really nice. The food was delicious and had lots of options to choose between. You could tune the dishes with lots of different sauces which we all appreciated. The sunset was stunning.

Khuyết điểm: The hotel was very short, on the verge of unfriendly when we asked questions before our stay. We stayed in several rooms and half of then had a strange smell. The beach is not at all as nice as on the pictures, full of coral, seaweed, and pieces of shell. The vegetation is rich and beautiful but made longer walks along the beach impossible. Generally the rooms are on the smaller side and quite run down. The amount of staff should be increased as service was slow. More a three star than a five star hotel experience.

Ưu điểm: Staff was the best!

Ưu điểm: Quiet location on the island, great landscaping and integration of wildlife into the setting. Staff is great, English only customers will have no problem getting a helpful response to request. Liked our upper floor room overlooking the jungle.

Khuyết điểm: Excitement over food and drink wanes over time, selection is okay, you find favorites, but there a pattern that emerges over the days. Be aware that internet access involves an extra charge, and it is high. I paid $4 for a single hour. There were options for daily and weekly with a lower cost per hour, but 24*7 access for a week was well over $100. Did not sit well with me. Have never considered cost of internet when selecting a resort, but will do so in the future.

Ưu điểm: Area to relax by the ocean was nice, large mattresses and Cabanas were available and you could usually get one early or late in the day. Snorkeling from the resort was was not great, but 1-2miles up the street it was better at Corona. Dive shop onsite was good. No beach, so don’t stay here if you want to walk on long beaches, that really does not exist in Cozumel. Go to Playa or Riviera Maya for that. You will need a taxi or to rent a car if you want to go anywhere, the resort is about 5miles from town. Did not see bicycles to rent. Did not see kayaks to rent. You can rent snorkeling gear from Dive shop onsite. Pool is small, resort is an older style hotel that has been remodeled. The restaurants were not good.

Khuyết điểm: Food was not very good, would not recommend all inclusive. The swimming pool rooms were not really an upgrade, so I would not recommend opting for one of those.

Ưu điểm: Food selections and staff attentiveness and friendliness were over the top! BIG shoutout to staff members BRENDA, JOSE, and FABIOLA!!!!

Ưu điểm: The staff was super friendly and professional. Enjoyable atmosphere, great location for diving. The dive boat picked us up every morning at the Fiesta Americana pier and dropped us off in the afternoon. Convenient showers by pier/beach area for scuba gear rinsing. Thanks for a great vacation, all our needs were met.

Khuyết điểm: Vina Del Mar beach restaurant was closed for renovations.

Ưu điểm: The location is great for this hotel, it is the second year in a row that I stay there and the staff is always great, the rooms are always clean. So overall extremely accommodating.

Khuyết điểm: The food in the dinner restaurants and the lunch buffet can be improved in my opinion, there are some dishes that are great but I would say that at least for lunch and dinner they could do better. Breakfast is great

Ưu điểm: Excellent resort, not too big, great see view, food in the cozy a la carte restaurants was very good, staff was very friendly and helpfull, nice facilities.

Khuyết điểm: After 9.30pm only one bar open, so a little bit quiet in the late evening.

Ưu điểm: The Fiesta Americana is the bear resort for its price. The staff are wonderful. The food is great and it is clean and beautiful!

Ưu điểm: the friendly staff

Khuyết điểm: no beach

Ưu điểm: Hotel is small, everything is close by.

Khuyết điểm: Didn't like the lack of food choices. Only one place for breakfast and not a large variety. Only 3 restaurants for dinner with no option of buffet. Lack of description of special events. No information clearly defining where and when special events were happening

Ưu điểm: Wonderful attentive staff at the hotel. The food options were outstanding as well. They went out of their way to cater to all of our food needs as well as special requests. I couldn't have asked for more.

Khuyết điểm: The hotel needs some upgrading in terms of air conditioning, sliding doors working, some of the shower doors were rusty and hard too close too.

Ưu điểm: LOVED this resort! The food was AMAZING! The staff was top notch! We will be returning!!!

Ưu điểm: This was our third visit to FA, we really like this place. The water is amazing with no seaweed, there really isn't a beach, but there are beds that you can jump from to enter water or ladders to enter. Lots to see for snorkelers right from this area. Rooms are large with an ocean front balcony.

Ưu điểm: The food, service and entertainment was wonderful.

Ưu điểm: Perfect location for divers, like me (not so good for bathing on the beach). Rooms are not expensive, clean and nice, but all restaurants outsides are 3 times cheaper.

Ưu điểm: i liked it all,and very good scuba diing also,great staff,good hotel,food in hotel a little pricey.

Khuyết điểm: make food a lil cheaper,especially breakfast.

Ưu điểm: The staff is excellent And go above and beyond!!

Ưu điểm: Very nice for children and family

Khuyết điểm: The food was not good

Ưu điểm: Friendly staff

Khuyết điểm: Disorganized management. The restaurants have a very disorganized way to arrange reservations. The reservations are scheduled to a specific time and customers are guided to their tables 10 to 20 minutes later. The buffet is always full because the staff doesn't know how to manage the sitting of guests. There is always a long line at the host section. In addition, when going to the Italian restaurant we had to wait 40 minutes to get our food served on the table. This is unacceptable.

Ưu điểm: the grounds are nice very nice, pools clean, beach is clean the rooms are small but they work just fine. the food sucked, the hot food is cold and the cold food is room temp. they seem to be trying with what they have, i would gess the management needs to step it up with the kitchen budget. we did the dive experience, soooo, i thought the rooms were going to be upgraded, no, just a towel bar to hang a few things on. with the UDE you have access to a special room that has food and bev. nice touch. we did dive a few time with Prodive, the staff are really cool.

Ưu điểm: Had very good dinner restaurants. The beach in front of the hotel is amazing clear waters wonderful for snorkeling. Even got to bring out the kayaks.

Khuyết điểm: Nothing to dislike!

Ưu điểm: We had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities. Cozumel has some of most beautiful reefs in the world and it also offers easy access to the mainland to explore Mayan ruins and the local "cenotes". Again, our family had a fantastic vacation.

Khuyết điểm: Meals for standard dining buffet style were always good, but not exceeding expectations. It was difficult to schedule dinner reservations at the three special restaurants they offer. In some areas cleanliness of the grounds could be improved. The only other negative aspect, was the bars do not open until 10:00 am - difficult to get a Christmas morning bloody mary.

Ưu điểm: The five Centre, independently owned but located inside the property, was great. Staff were fantastic and always available.

Khuyết điểm: If you are looking for a tranquil holiday this isn’t your place. It caters for noisy loud music, unlimited drinking and loud guests. Whilst they attempt to put on many different events they are not mindful of the impact of one on the other. Mexican dinner with unz unz techno music blasting from the pool where the restaurant is located. Reception staff in abundance but only one at a time does any work... queuing becomes a daily activity whilst being watched by staff.

Ưu điểm: The whole area expect the rooms are perfect. There is a beautiful garden, the pools are in good condition and there is a extremely nice and helpful staff. The food was amazing. Sometimes it seemed so that there a two hotel managers one for the living spaces (bad) and one for the rest (good).

Khuyết điểm: The rooms of this resort are not in a good shape. The bathroom was old, and the shower head was taped to the wall. The silicone sealing were already dark and there was always a bed smell in the rooms. Furthermore it was not really clean. Especially in spaces like corners behind the door or surfaces which are not easy to clean was a lot of dust and dirt.

Ưu điểm: The location was perfect and pools etc good, food plentiful

Khuyết điểm: Some drinks watered down. Night shows were noisy .

Ưu điểm: *Amaizing view from our room and beach. *great food *waitress and waiters were great. All of them...especially Miguel and Xavier. *great activites to choose from. *variety of drinks were on point. *great snorkeling area. People in the front desk were nice and professional EXCEPT Ana!

Khuyết điểm: *first night we had issues with the shower. Waited one hour for maintenance to come up to the room. *we had no drinking water bottles in our room for the first night * second day the bottom of the sink was leaking. Called front desk, they said they'll send someone. Nobody came within an hour. Called again, they said the same thing. No one came after an hour. So we left the room bc we were didnt have their time. We came back to the room that night. The sink had the same leak (none came to the room to fix it!) Called front desk and they finally sent someone. We had maintenance at 10:26 PM in our room drilling a drain tube. *fifth night we had an other issue with the sink again. Once again. They said they'll send someone, no body came with in 20 minutes. Call the front desk and ANA hung up on me. I called back to the front desk and she hung up on me again! Had to go downstairs to see what was her problem and she said my phone was having a bad connection. (Funny thing the other times I used the phone, it never had an issue) *they run out of beach towels so had to wait 10 minutes. *not enough beach louge chairs. Had to look around until people left theirs to get one. *wifi was only good in restaurant and lobby, NOT in the room. Other than all these it was perfect.

Ưu điểm: The resort was awesome and staff were super helpful and friendly.

Khuyết điểm: The buffet food was not the greatest. The reservation restaurant was delicious though! In order to get a reso you need to line up at guest services before 8 am we got in line at 720 most mornings.

Ưu điểm: short distance to the beach................20 meters

Khuyết điểm: the showers and bathroom need a lot of repairs

Ưu điểm: most of the staff was pleasant

Khuyết điểm: Hotel was dirty, toilet was not working, a/c was not working, the food was not that great,. Most of the staff was pleasant. The hotel did not accommodate a large group. You could only get food at certain times. We will not got bavk

Ưu điểm: Food was good for the money we paid

Khuyết điểm: Ben was hard as a rock and they have security check ur room before u leave when ur checking out. Very weird never had that happen at other hotels. Thought that's y u give ur CC when u check in...

Ưu điểm: Not impressed with the food or drinks. Otherwise is en excellent hotel.

Khuyết điểm: Food not quite to what you would expect, very poor seasoning (example the paella was only rice with shrimp and calamari mixed with)

Ưu điểm: Yes,the eggs was good,the bed was very comfortable.

Khuyết điểm: The staff wasn't helpful at all, from the moment we checked in,it was delayed until around 4 pm,we got there at 230 pm.the phone didn't work the entire period, the refrigerator was empty the entire stay,we had to request a iron,and face cloths,this was just a bad experience.

Ưu điểm: Staff super friendly, hotel was nice, specially the beach area. What I liked the most was the reusable plastic cups and no plastic bottles of water or straws; very eco friendly.

Khuyết điểm: Food and drinks at the souvenir store were extremely over priced, and there was no other store near. They should have more common medicine for kids, couldn’t find iboprufen for my 8 year old, and the nearest drug store was 5 miles away.

Ưu điểm: Breakfast was the best meal of the day. Luisa is a fantastic omelette chef. The staff at El Coz is 5 star. All hardworking friendly people!

Khuyết điểm: The beds are very hard, but that is the case everywhere I’ve been in Mexico.

Ưu điểm: The property was nice and clean even though some areas smelled really bad.... it’s a beautiful hotel not resort.... beach area is nice and private and beautiful pools were nice.

Khuyết điểm: Didn’t like how hot the rooms were even with AC it didn’t work properly they need work on this... needs an update on beds they were old and hard and food was just not ok that was just the worst FOOD!!! They need a better menu food was bad!!!!

Ưu điểm: The dive center in the resort. The view from the room.

Khuyết điểm: Facilities are old.

Ưu điểm: Staff was wonderful.

Khuyết điểm: Food was the same. Not enough variety.

Ưu điểm: Check-in/check-out was quick and efficient, very clean large room with a nice balcony, good a la carte restaurant for dinner (reservations required), crystal clear water, friendly crowd of guests, only 10 minutes from the airport and town, good selection of included liquor (although the high-end brands [Don Julio tequila, Johnnie Walker black and Crown Royal] were often kept out of sight below the...

Khuyết điểm: No pool/beach waiter service, room should be updated - no refrigerator or bathtub, Internet access in the lobby only, draft beer only, included wine was poor quality, wine by the bottle was outrageously priced (US$55 for a bottle of Woodbridge chardonnay!).