Hallmark Hotel Derby Midland

the bed was comfortable (but it was pushed against a wall leaving not a lot of room)

Sadly there was many things that were not up to standard. Pain was peeling from the walls in the corridors and on staircases. The windows didn't open and window sills were falling to pieces. The rooms with hot with very little air (fans were provided but it just circulated the warm air) and I was put on the side with the train station - leaving it noisy to wake upto. There was dust along the headboard and all along the bathroom sides. the shower had dark marks all around the walls leaving me to believe it was damp and the sink did not drain well and left a distinct smell. The plug socket did not work on the desk area and there were no plugs near the bed at all. On arriving at my room, my key card did not work. I had to go downstairs and ask reception to help. The lady fetched the manager Walter who let me in. I went to the dining area, ate the food which I found very dry and returned to my room. The key did not then work for a second time. I had to go back down 2 floors and along the corridor again to fetch someone to once again let me in. I was unimpressed by this as I had had friends stay in the hotel 6 weeks before and there seemed an issue with keys cards then, so why was this not fixed? I was then left without a key card so could not leave my room should I have wanted to. very disappointing. As a travel agent, it will not be somewhere I would recommend my clients to stay.

Disappointing

Staff were welcoming on arrival but I couldn't check in as my room was not ready- I arrived at 12 pm so I was not surprised.

Hotel overbooked and I was moved to an inferior hotel when i tried to check in at 11pm therefore I cannot rate this hotel. I was told that I was last to check in so that is why I was unlucky despite my arriving at 12pm and my luggage being put in the storage area. Overall very very disappointed with the service.

Staff helpful and nice but without the forced effect ypu get through training to be nice if you get my meaning. Food excellent. Plus best coffee I've had in a long while came from the barman. Dark room at night

Bit pushy on buying bottles of wine with evening meal. Cold shower curtain envelopes you

Location

All satisfactory

The central location and ease of getting to where I wanted to go.