Edinburgh Grosvenor Hotel

Good selection and fresh eggs.

When checking in the hotel the receptionist was very rude and unprofessional. I believe his name was Shawn. Also, the other gentleman with gray hair with him that helped check in was rude as well. I checked in at 15:00 on 30 Oct. Tired and hungry after a long flight. I am a tour operator and NEVER had a check-in more unprofessional than this. Especially at a 4 star hotel! I booked 8 rooms all on the same credit card and even though it was all on the same card he had to preauthorize all rooms separately and his colleague ended up doing 3 separate charges on my card at the same time! Should have took us 10 mins took us almost an hour. And the manager ended having to come out and fix things. Also, the other gentleman would not let me put my things in my room because I had to stand there the whole time because they had my credit card. It was ridiculous and Im still frustrated from the whole experience. I wonder what it would be like if the group was 20 + rooms! A nightmare Im sure. As promised to the receptionist (who should not be working in customer service let alone at a 4* hotel). I was going to let others know. Also, outlets in room are not near any mirrors so using any hair dryers or heating elements for your hair was impossible.

Exeptionaly friendly staff

Rooms a bit dated could do with freshen up

Staff were very friendly and welcoming

Hotel was overal was dirty and unkept

An excellent location.

Room was shabby and smelled of stale cigarette smoke.

Reception staff were very pleasant and helpful

Decor and furnishings were very tired

I thought that the staff were excellent. Went out of their way to please.

Disappointed with the club wing rooms. Pictures online led me to believe that the rooms were in better condition. Also, the room was much smaller than expected.

Spacious and comfortable

Room was very warm. No air conditoning or ability to allow much air in.

The lobby was attractive, the staff was polite and also very helpful; we ate once in the restaurant and our dinner was very good as well as the service. There was a very nice Italian restaurant around the corner.

I believe that because this is a Hilton, we didn't expect it to be in a location that is just a little seedy, and a bathtub with mold around the edges. The room's furnishings were like a motel at an airport. The charge for internet usage was the highest of any place we stayed in England or Scotland.

Staff very helpful and friendly, room small but clean

Room on the small side, further out of Edinburgh City Centre than we thought when booking, bar in hotel expensive.

Nice quiet room, helpful staff

Dreadful uncomfortable bed. Much too small for 2 people and very highly sprung so the slightest movement disturbed the other person. Breakfast should be included

Good service, quality hotel

Condition of the tiles in bathroom very poor (body fats in the grout)