The airline should advise on the time to get from the lounge to the terminal, as it involves possibly long lines at passport control and a tram to a separate building.
Lousy seats No entertainment
Swiss, knowing the disfunction of the Brussels airport, should have contacted passengers connecting to their flight, and escorted them through an accelerated process, to assist in making the flight.
I'm flew Swiss for the first time and like it
Khuyết điểm: "There was no food ..."
Ưu: "The crew was very accommodating"
Khuyết điểm: "Entertainment system was old and with few choices"
Ưu: "Crew was great, seat comfortable, food was fine."
Khuyết điểm: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Ưu: "Nice and attentive crew Big a330 plane with great business class"
Khuyết điểm: "Nothing. The best airline I've flown across the board."
Khuyết điểm: "I could have used USB charging station."
Khuyết điểm: "Seats"
Ưu: "It was a lovely easy flight, always lovely flying star alliance."
Khuyết điểm: "Such a quick flight, everything was appropriate for that. Unsure exactly what would make it better"
Ưu: "Seat was comfortable, food was very good."
Khuyết điểm: "A little more clean seats"
Ưu: "Swiss Airlines Saff was very friendly and helpful"
Khuyết điểm: "0"
Ưu: "Boarding was smooth"
Khuyết điểm: "The aircraft was horrible No space at all even after paying for a better seat"
Khuyết điểm: "The temperature on this overnight flight was sweltering Legroom was poor"
Ưu: "The food was amazing, the in-flight entertainment was amazing, and the flight attendants were amazingly kind and beautiful. :) Swiss Air has set the standard on airline food, serving Swiss Chocolate and Gruyere cheese on the flight! It was the best!"
Khuyết điểm: "My only concern was that there were times when I felt a little too warm. The newer Boeing 777 doesn't have passenger controlled A/C."
Ưu: "Same as above"
Khuyết điểm: "SAME AS ABOVE"
Ưu: "After having read Swiss Airline reviews I was prepared for a difficult and uncomfortable trip from BOS to ZUR. I was pleasantly surprised to the kindness and comfort I found in the economy class of Swiss Airline. Bags were checked in, flight was timely and legroom was satisfactory. I would highly recommended Swiss Airline due to my overall experience."
Ưu: "Always on time and professional crew!"
Ưu: "The bag drop off and check in went very quickly."
Khuyết điểm: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Ưu: "Best flight for a long time. great service and entertainment."
Khuyết điểm: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Ưu: "787 is an excellent plane and I could sleep a little"
Khuyết điểm: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Ưu: "Food was tasty. Crew was very good."
Khuyết điểm: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Khuyết điểm: "No leg room very uncomfortable"
Ưu: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Khuyết điểm: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Ưu: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Khuyết điểm: "The legroom is cramped a bit."
Khuyết điểm: "Sardine can."
Ưu: "Even though the flight was very short, the team moved quickly through the cabin ensuring everybody had a drink and a snack. They looked quite concerned when I turned down the pretzel sandwich, so I accepted and found it quite good! Also, team made sure my parent with reduced-mobility had a good boarding and transfer experience."
Khuyết điểm: "As always, seats are narrow. And the "neighbors" were normal-sized. The usual struggle for elbow "air-space" occurred."
Khuyết điểm: "I didn't get my kosher food that I ordered"
Khuyết điểm: "The flight was delayed by 85 minutes from Newark to Zurich"
Khuyết điểm: "This flight was missed due to the delay of the first flight."
Ưu: "Crew was attentive and friendly"
Khuyết điểm: "Very disorganized boarding."
Ưu: "Nothing special"
Khuyết điểm: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Ưu: "Thank you for the sandwich!"
Khuyết điểm: "Nothing!"
Ưu: "good stuff"
Khuyết điểm: "HAving to walk across the Zurich airport to buy a business class upgrade was bad. I just wanted to buy the upgrade at the desk. No need to go from terminal 3 to terminal 1. total waste of 20-30 minutes. Ironic that this happens to people willing to spend $'s of dollars for convenience and comfort. should be able to purchase upgrade ASAP with a smile at check-in."
Ưu: "BEST FLIGHT OF MY LIFE"
Khuyết điểm: "NOTHING"
Ưu: "Good service, space for people and luggage"
Khuyết điểm: "Less than great food, but everyone else is the same"
Ưu: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Khuyết điểm: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."
Ưu: "crew was great"
Khuyết điểm: "my entertainment controller did not work and my daughters head phone plug would only half work."
Ưu: "the entertainment selection was above an beyond."
Khuyết điểm: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Ưu: "Plane was held for us for the late arrival of a previous flight. Extremely professional crew."
Khuyết điểm: "Entertainment system fairly dated."
Khuyết điểm: "Should be clear whether meals contain nuts."
Khuyết điểm: "Passengers crowding the lane"
Khuyết điểm: "The plane had a flea infestation that left both my wife and I with tiny bites on our legs - during the layover the flight attendants came through and sprayed the air vents in the overhead with an aerosol - I had never seen that done before but I suspect that Swiss knew the plane had microscopic flees that were biting passengers. We flew business class and expected much better from Swiss."
Ưu: "The food and service was wonderful."
Khuyết điểm: "I was disappointed that there was no plug-ins to charge electronics."
Ưu: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Khuyết điểm: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Food entertainment and one lady is coughing nonstop next to me
Everything was just perfect, extremely polite staff, excellent service, food was great and best of all flights and connections were on time.
Ưu: "food is really bad, people are not taking social distancing seriously"
Khuyết điểm: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Ưu: "New planes, good food, nice crew"
Khuyết điểm: "Didnot like the airport in Istanbul 25 min of walk"
Khuyết điểm: "Room temperature control should be better."
Khuyết điểm: "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
Khuyết điểm: "Food"
Ưu: "Good movies good food"
Khuyết điểm: "The crew isn’t very friendly, they do not know English very much."
Ưu: "Crew was exceptional. Very polite and helpful. Flight was on time."
Khuyết điểm: "Food is not that great. They served a beef dish as the second meal without a non-meat alternative. Seats are pretty tight and the movie selection was not that great, although they offered dozens of options so it could just be my taste in movies."
Ưu: "The bathroom was clean in the beginning of the flight. Speak some English ."
Khuyết điểm: "Their crew wars lazy . In 12 h flight I got coffee only once . The food was ok, bread was old. Airplane was dirty. Called for flight attendant but had to go to look for them by myself . By the end of the flight there was hardly any jews laughed and no Lamons. The plane was not ready to be full Of people."
Ưu: "TK Lounge in Istanbul"
Khuyết điểm: "Business Class boarding process is not well setup. I expect that If you are paying significantly more for a business class, you would have priority boarding at least ... this didn't happen. We were asked to be there at the gate 1 hr before the flight of which 40 mins were spent just waiting in a room packed with people."
Ưu: "Best flight ever on"
Ưu: "overall it was ok but the service between chicago-istambul and return is superb"
Khuyết điểm: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Ưu: "Staff is excellent very courteous 5star +"
Khuyết điểm: "Seats comparing for business class is dated. internet very complicated,"
Ưu: "Courteous flight attendants, simple check-in, good service."
Khuyết điểm: "I wish the flight attendant brought more water from time to time, as the flight was long."
Khuyết điểm: "I am still in Chicago - waiting on airline decision if I can have my emotional support puppy with me - had to change flight and for change pay $650 - and cen can not cancel and get my money back - whole think is a horrible experience - and still waiting on their Thais decision"
Ưu: "As always Business Class on Turkishwas an excellent experience. Good food and cabin service."
Khuyết điểm: "Cabin was dirty, liquid stains on lighting fixture. Arm rested were dirty."
Ưu: "The seats have ex space"
Khuyết điểm: "Counter check in had me take some close off my bags for over weight even I’m allowed to carry two Luggage and. I had one only"
Ưu: "The WIFI was very strong and condition of the aircraft"
Ưu: "Very professional and very convenient."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "Staff are EXCELLENT"
Khuyết điểm: "Internet was spotty."
Khuyết điểm: "Sears to close too tight"
Ưu: "The ticket was a good price with good service"
Ưu: "The overall experience was good"
Khuyết điểm: "The food is not so good."
Khuyết điểm: "My bag did not make it to final destination & there was no excuse for it as there was enough time during layover AND I arrived to airport by required time before flight."
Ưu: "In flight entertainment was great. The crew were very courteous."
Khuyết điểm: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Ưu: "Nice to have food on such a short flight."
Khuyết điểm: "No USB charging outlet."
Ưu: "Entertainment selection, USB chargers"
Khuyết điểm: "Snack Like Mac and cheese not very good. Overall food better than most airlines."
Ưu: "Good food and courteous service."
Khuyết điểm: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Ưu: "My flight was full of refugees and everybody I met was humble kind, interested, and fleeing a war zone. We should keep progressive Immigration policy to make sure that people like the people on my flight are able to restart their lives in the US safely and without hassle."
Khuyết điểm: "I'd like to have more water served. Planes are so dehydrating!"
Khuyết điểm: "my chair was not inclining . After several requests to take a look at it or even move me to another seat, it was never addressed."
Ưu: "Turkish crew members are usually very friendly."
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Ưu: "The entertainment choice ! Amazing !!"
Khuyết điểm: "They lost track of my suitcase. I just received it"
Khuyết điểm: "Everything was really good"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Choice of in-flight entertainment was excellent."
Khuyết điểm: "N/A"
Ưu: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Khuyết điểm: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Khuyết điểm: "Canceled the outgoing flight"
Khuyết điểm: "The fact the airline didn't compensate us even though we missed our connection flight"
Ưu: "Turkish delights on-board and relatively pleasant crew."
Khuyết điểm: "Ok overall"
Khuyết điểm: "Flight was very late departing, despite arriving on time. No excuse other than simply inefficiency. No drinks offered, during 45 min flight. No headphones given for entertainment."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "Everything was really great!"
Khuyết điểm: "Poor Food quality which caused food poisioning"
Ưu: "So far this is the only company that offers fruit meals and that was really nice surprise."
Khuyết điểm: "On my flight from New York they didn't have my special meal request, but on my way back I learned that I just had to remind the crew before they served the food. I called them in advance and pre-order meal but in addition to that you have to make sure they know where you're seated because if you don't check in online they don't get that info on time for serving... I wish I knew that before but I do know that now :)"
The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
They canceled our flights but they flew anyway.
Ưu: "Crew was great, on time flight, clean plane."
Khuyết điểm: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
Khuyết điểm: "Friendlier crews"
Ưu: "Staff were polite"
Khuyết điểm: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Ưu: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Khuyết điểm: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Ưu: "The crews were pretty great!"
Khuyết điểm: "The regulating of the temperature."
Khuyết điểm: "KLM crew exceed our expectations"
Khuyết điểm: "Head support for 6 feet plus people on seats would be good"
Ưu: "Crew was friendly"
Khuyết điểm: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Ưu: "Good beverage service."
Khuyết điểm: "Over an hour delayj for departure."
Khuyết điểm: "There was no wifi on flight"
Ưu: "quick/efficient boarding - good staff - good food - easy flight !"
Khuyết điểm: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Ưu: "Helpful and kind crew"
Khuyết điểm: "I wish there was WiFi"
Ưu: "The flight was smooth, the service was friendly, and the food with plentiful."
Khuyết điểm: "Too much activity in the cabin during the flight."
Khuyết điểm: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Ưu: "On time and friendly crew"
Khuyết điểm: "Boarding needs improvement"
Ưu: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Khuyết điểm: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Ưu: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Khuyết điểm: "Less legroom, storage space, bad food, few movie options."
Ưu: "Friendly staff"
Khuyết điểm: "Leg room"
Ưu: "The service"
Khuyết điểm: "The seats"
Khuyết điểm: "Nothing special"
Khuyết điểm: "Nothing special"
Ưu: "Flying with KLM is a pleasure"
Ưu: "Time and Good clean place.. in This case airpöane.."
Khuyết điểm: "It was not entreteiment st all"
Ưu: "Comfortable and well laid out seat area"
Khuyết điểm: "Food was a little substandard for business class"
Ưu: "Great food"
Khuyết điểm: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Khuyết điểm: "You are almost always late!"
Ưu: "Everything excellent. Comfortable seats in business."
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Khuyết điểm: "N/a"
Khuyết điểm: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Ưu: "Consistently high standards"
Khuyết điểm: "Nothing"
Ưu: "Very friendly and helpful personnel."
Khuyết điểm: "Nothing"
Khuyết điểm: "Tiny old cramped plane."
Ưu: "Good multi media access and content"
Khuyết điểm: "old plane, tight and uncomfortable"
Ưu: "newer plane, good staff"
Khuyết điểm: "need better and more food options, more often"
Ưu: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Ưu: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Khuyết điểm: "See above"
Ưu: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Khuyết điểm: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Ưu: "Enough space good wine and on time"
Khuyết điểm: "Nothing"
Ưu: "It was very comfortable"
Khuyết điểm: "The crew was great"
Ưu: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Khuyết điểm: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
The entertainment was nonexistent, no food, not very comfortable
The space for economy was reasonable. The flight was delayed 2 hours, changed gates 3 times, the food was mediocre, the entertainment was outdated, the worst part of the flight was the service by the crew , total lack of hospitality, bad manners, lack of care.
For long flights, 2 full meals should be served.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Khuyết điểm: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Ưu: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Khuyết điểm: "N/A"
Ưu: "The crew and the food were great!"
Khuyết điểm: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Khuyết điểm: "Everything"
Khuyết điểm: "Seats were too close together."
Ưu: "Not much, seats are super uncomfortable"
Khuyết điểm: "Better code sharing with KLM"
Ưu: "Crew was attentive. Timings were spot on."
Khuyết điểm: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Ưu: "Check in agent extremely helpful and friendly."
Khuyết điểm: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Khuyết điểm: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Khuyết điểm: "More options for gluten free food. Always get the same dish"
Ưu: "On time, no hassle."
Khuyết điểm: "It was great trip thank you Air France"
Ưu: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Ưu: "No extra charge for simple refreshments."
Ưu: "It was a nice plane and boarding was well organized."
Khuyết điểm: "I was assigned a middle seat, if not for that I would have given a higher rating."
Ưu: "Their evacution video is interesting"
Khuyết điểm: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Ưu: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Ưu: "Enjoyed my food, especially tasty for airplan fare!"
Khuyết điểm: "Not enough leg room"
Ưu: "The crew was very friendly and professional. The food very good"
Khuyết điểm: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Khuyết điểm: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Ưu: "The plane arrived in New York smoothly"
Khuyết điểm: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Khuyết điểm: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Ưu: "I didn’t actually liked the entertainment"
Khuyết điểm: "I just didn’t enjoy the entrainment."
Ưu: "The service"
Khuyết điểm: "Nothing"
Ưu: "What’s not to like!"
Khuyết điểm: "no vegeterian sandwiches very disappointed"
Ưu: "Good cabin, but very conjugated :|"
Khuyết điểm: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Ưu: "The crew was Nice onboard But in the AirPort No Good at all.."
Khuyết điểm: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Ưu: "Flight was only 50% full. Room to spread out."
Khuyết điểm: "Leg room cramp. Flight arrived late as a result missed connection home."
Ưu: "Good boarding procedure."
Khuyết điểm: "Nothing much to add for a short journey."
Ưu: "The hostesses were very kind and nice"
Ưu: "It was on time"
Khuyết điểm: "Food was AWFUL! Better to serve nothing"
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Khuyết điểm: "2 hours delayed..."
Ưu: "Crew was great."
Khuyết điểm: "Food could be a bit better. White bread is unhealthy."
Ưu: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Khuyết điểm: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Ưu: "Good seat near the front."
Khuyết điểm: "Delayed arrival by 30 minutes."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Ưu: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
Ưu: "It was a short flight."
Khuyết điểm: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Khuyết điểm: "Small leg space"
Ưu: "quick flight 10 min ahead schedule"
Ưu: "Excellent choice of movies. Great service. Friendly crew."
Khuyết điểm: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
Ưu: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Khuyết điểm: "Vegetarian food choices always leave much to be desired."
Our scheduled flight from LHR to EDI was originally cancelled without us being notified. We didn't find out until we inquired at a customer service desk because we couldn't check in online. We were immediately rebooked, which was kind, but our luggage never got re-tagged and put on the flight, which meant that we were without our luggage for 3 days.
Disembarking much better and safer when controlled by flight attendant
Ưu: "There was a special needs boy that sat behind me and he had some issues (long flight, understandable) and the crew were AMAZING with him. Not everyone has common or even human decency. These people were rad, and it was lovely to see."
Khuyết điểm: "We went to Gatwick(75.00 Uber) to reschedule in person and we were told there were no refunds and if we wanted to change it would be 250 pounds. It is my wife’s and my 35 year anniversary and this wants a mood dampener"
Ưu: "Pilot was friendly and addressed the crew and passengers multiple times with updates."
Ưu: "Nothing really"
Khuyết điểm: "Politeness during check-in, timeliness in providing gate information, having a person at the BA desk to help, being on time"
Ưu: "For the most part the people and workers were very nice"
Khuyết điểm: "Couldn’t add baggage with the ticket bought online. Once I did it cost $100 to add 1 bag. Checking in process was the worst, as many kiosks didn’t work and the software seemed buggy."
Khuyết điểm: "Constantly late! Unreliable and missed my connecting flight, AGAIN!!! 4 out of last 10 flights I have had lost luggage. No apology, it’s “just BA”."
Ưu: "BAc- great brand and very professional."
Khuyết điểm: "Nothing for me"
Ưu: "Fab flight in every way"
Khuyết điểm: "Transit time should be calculated reasonably."
Ưu: "Flight screens showed info"
Khuyết điểm: "Bring back free food ba"
Khuyết điểm: "Had no idea we had not payed to check a bag. Could have paid online prior to boarding for 30 pounds, but because we did not know, had to pay 65 pounds in order to check a bag at the airport. I am extremely dissatisfied with this flight and with British airways in general. I wish I would have known about the baggage and I could have saved myself a LOT of money. British airway crew were rude and unhelpful. I will not be flying with them again."
Ưu: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Khuyết điểm: "Nothing for the price. Although my preference would be BA via London City."
Khuyết điểm: "The connection was not good too little time between flights also the American Airlines desk was hidden. We had to get boarding passes at the exit gate. There should have been a rep to guide passengers to desk."
Ưu: "Quickness of flight."
Khuyết điểm: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."
Ưu: "Good for leg room and nice and the seats are comfy and wide too. Still get a free drink and snack on this flight and the service was friendly and efficient throughout. We were very quick to board and flight landed early, so very happy."
Khuyết điểm: "I'm guessing this plane was stopping in EDI for the night, so it parked way, way away from the terminal, so we had an extra 15 minutes none of us had been expecting to wait for the bus and transfer."
Ưu: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Khuyết điểm: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."
Ưu: "Crew was mostly kind and helpful. My bags arrived at their final destination."
Khuyết điểm: "I was told that I had to check my bag because it would not fit in the overhead bin. When I got on the plane I found that the overhead bins were ample sized for my hiking pack. I know that British Airways has a policy regarding bags in overhead bins that basically says 'if you cannot lift your bag into the overhead bin un-assisted, you must check your bag.' My husband and I are both experienced hikers, we lifted our packs unassisted on the last plane, yet they forced us to check our bags. I'm glad our bags made it to the UK, but this is literally the first time I've checked a bag and had it arrive. Also, the boarding passes sent to me on my phone were rejected by almost every security/boarding check. This is after BA supposedly fixed their error with the previous boarding passes. Overall not pleased with the experience but glad I paid under $300 for my ticket."
Ưu: "Staff and Crew amazing and very friendly on this trip"
Khuyết điểm: "Nothing negative to report best flight for some time"
Khuyết điểm: "Left late. Everything was unorganized."
Khuyết điểm: "As requested checked my bag in and it took an absolute age to get my bag in Edinburgh. I ordered a toastie it was lukewarm"
Ưu: "Amazing service in club Europe"
Khuyết điểm: "Nothing to say"
Ưu: "Cabin crew"
Khuyết điểm: "Boarded on a bus"
Ưu: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Khuyết điểm: "Overpriced and outperformed by the Budget Airlines."
Ưu: "Comfortable enough seats"
Khuyết điểm: "Not even drinks were served"
Ưu: "Staff at Heathrow was professional and efficient. Staff on board was professional and friendly as well."
Khuyết điểm: "could not even get water to drink without purchasing"
Ưu: "The best ever and a flew crew that understands hospital."
Khuyết điểm: "Movies were second rate"
Ưu: "Even on a short flight, you can feel a difference with the crew. This one was very good."
Khuyết điểm: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."
Khuyết điểm: "No hay entretenimiento"
Ưu: "Service was great - so polite and friendly. And the coffee was worth every penny."
Khuyết điểm: "the luggage fee - Now I understand why the fare was so inexpensive! I'm an American and thus slow :-)"
Ưu: "Everything was great"
Ưu: "Seating was roomier and much more comfortable. More leg room."
Khuyết điểm: "No free snacks or drinks."
Ưu: "It left on time."
Khuyết điểm: "It was American airlines not BA. British airways never sent our bags on our flight leaving Gatwick. We got our luggage 2 days later."
Khuyết điểm: "Did not get the seats I paid for"
Ưu: "Was not made aware of baggage policy. Their regular policy allows one checked baggage but not our ticket. Was not prompted when doing online check in and led to me paying almost 200 pounds for luggage. Just ridiculous!"
Khuyết điểm: "Baggage policy not clear - good way to force customers to pay more and help their revenue!"
Ưu: "The 1 hr flight"
Khuyết điểm: "They charged 3.50£ for tea"
Ưu: "Comfort of plane"
Khuyết điểm: "No indication given of delay. kayak knew before ground staff. On arrival parked at cargo terminal and had to get bus. Then stuck on bus for 10 minutes as could not get terminal fooors open. They turned heating up at full blast with no air. Surprised nobody passed out"
Ưu: "I was travelling alone with a baby and a toddler and found most of the staff very helpful - stowing my bags, helping to carry my buggy, helping with seat belts etc."
Khuyết điểm: "A member of staff at the gate referred to my 2 year old daughter as "a difficult child" to another member of staff because she didn't like having her photo taken. I felt it was very rude and unfair, particularly as I had to lift her to an awkward height (whilst also holding a baby) as the camera was in a fixed position. It was clear the staff member didn't have children herself!"
Ưu: "I received an email cancelling the flight before I left home."
Khuyết điểm: "Last minute cancellation of the flight by BA meant I was unable to attend the event I was booked on. Have found service has definitely declined on recent BA flights I've travelled on. Check in staff are good though."
Ưu: "The seats were comfortable and the crew helpful."
Khuyết điểm: "More than an hour late in taking off, and the food is almost inedible - get the Air Canada chef on board!"
Ưu: "Slept most of the way. Cabin looked new, so that was nice."
Khuyết điểm: "Having to gate check my bag even though it fit in the overhead bin."
Khuyết điểm: "Did not like that I thought it was a BA flight but was really a EI flight , which means I had to get a boarding pass but I was sure was on BA and almost went to there booking counter to get boarding pass."
Ưu: "Nothing. At. All."
Khuyết điểm: "This was a nightmare. BA had no flights available to Edinburgh. Booked on 3 separate flights at 2 different airports. Last one was canceled outright. After being awake for 28 hours and traveling for 15, we finally were given a hotel room for the night in London. Still trying to get to Edinburgh."
Khuyết điểm: "Couldn't say as the flight was cancelled on arrival in LHR. Took 5hrs and 8 seperate question to discover what was going on and to be offered a flight to Glasgow as an alternative. The flight to Glasgow also took of late arriving at 2310 local. Europecar were great hired a Mercedes E220 with a gps to complete the journey to Edinburgh, at a cost of 600GBP for 3 1/2 days including fuel. Arrived 8hrs late, seriously affecting sleep patterns and ruining an already tight schedule. BA could have met us exiting ac from LAS in T5 explained situation, new boarding cards etc, total fail, should have booked flight with Lufthansa to EDI via Frankfurt for 600USD less. BA Staff comments such as " I'm sorry I haven't been trained for this situation, I can't help you after 40 minutes" etc Total lack of staff available and able to assist, super poor knowledge, massive queues not moving."