Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Ưu: "Best in the world, as always."
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The service was excellent"
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Ưu: "Crew will try there best to help you in anyway"
Khuyết điểm: "Missed my connection so lost bags . Took 2 days for them to get to me."
Khuyết điểm: "No complain . It’s singapore airlines"
Khuyết điểm: "Very cramped. Worst leg of the journey"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Khuyết điểm: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Ưu: "Great set up with two seats, window and aisle"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "More leg room than other airlines, superb service and excellent food!"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Crew was very friendly and good service."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Good service and entertainment."
Khuyết điểm: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Ưu: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Khuyết điểm: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Ưu: "The staff were great, very efficient."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ưu: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Khuyết điểm: "Entertainment interface showing its age."
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Attentive Staff - Fabulous"
Khuyết điểm: "The video screens need to be upgraded"
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Ưu: "everything great, every time again"
Khuyết điểm: "Nada"
The flight was good, however the food is horrible AVML.
Very good crew and service . Can improve on seating space
Comfortable aircraft and excellent service
Compared to other used airlines over more than 30 years, it was an excellent experience.
Ưu: "Crew professional. Clean. Safety and security and health prioritized."
Khuyết điểm: "food could have been better."
Ưu: "Great crew, great customer service by phone, great food and entertainment."
Khuyết điểm: "Boarding and deplaning took ages, but don't they always?"
Khuyết điểm: "My baggage got missing"
Khuyết điểm: "Needs more improvement"
Khuyết điểm: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Khuyết điểm: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."
Ưu: "Attentive and efficient"
Khuyết điểm: "Lots of noisy babies / young children"
Ưu: "aircraft so silent"
Khuyết điểm: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Khuyết điểm: "Seat comfort"
Ưu: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Khuyết điểm: "Nice if they offered/served drinks before meals"
Ưu: "Nothing amazing. Everything was okay and average."
Khuyết điểm: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Ưu: "Liked comfort and srvice"
Khuyết điểm: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "The ease of connection from New York to Nagpur. It was a breeze."
Khuyết điểm: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Ưu: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."
Ưu: "Good service, clean aircraft, friendly crew"
Khuyết điểm: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Ưu: "Great service and crew"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Ưu: "Food, seat OK, crew excellent"
Khuyết điểm: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Ưu: "I like everything about the flight"
Khuyết điểm: "Everything was ok"
Ưu: "The Qatar Airways price."
Khuyết điểm: "light breakfast and light snacks for an 8-hour flight? come on!"
Ưu: "attentive crew food was good"
Khuyết điểm: "old entertainment options little space to move about"
Ưu: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Khuyết điểm: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Ưu: "The crew was always present. The food was good too."
Khuyết điểm: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Ưu: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Khuyết điểm: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Ưu: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Lots of space as the flight quite quiet. Very friendly staff."
Khuyết điểm: "Ran out of meal options in both flights"
Ưu: "Crew was excellent. Good flight"
Ưu: "Perfect landing."
Khuyết điểm: "My seat was too far from Toilet.."
Khuyết điểm: "No entertainment service from Doha to New York"
Khuyết điểm: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Khuyết điểm: "delays with little information and compensation"
Rude staff through the experience. Extremely warm cabin temperature during the flights with no seemingly capable of addressing this.
Checking in was smooth.They can offer more options for food.
Ưu: "Not much I liked at all for the rave I’ve been hearing."
Khuyết điểm: "Crew needs attitude adjustments, as well as the whole aircraft could use a makeover - it’s completely outdated. Plus, the layover in Istanbul was horrible! There were people not wearing masks, and airport staff wasn’t even enforcing any safety even if they saw wrong things happening."
Ưu: "Very good leg room and comfortable seat."
Ưu: "It was a great flight."
Khuyết điểm: "The cabin temperature was a little warm"
Ưu: "Good food good movies"
Khuyết điểm: "Personal and service were grea!"
Khuyết điểm: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Khuyết điểm: "Entertainment system not operational"
Ưu: "The flight attendants brought my two-year-old toys and the food was surprisingly good."
Khuyết điểm: "It took a long time for them to collect our food trays."
Ưu: "Pilot was operating nicely, temperature was acceptable,"
Khuyết điểm: "Cabin crews should pay more attention to elder people,"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Khuyết điểm: "Boarding status changed straight from pre boarding to last call. No AC"
Ưu: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Khuyết điểm: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Ưu: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Khuyết điểm: "Will never fly Turkish airlines again"
Ưu: "We received edit seats so we had more room which made the quick flight more comfortable."
Khuyết điểm: "Very disorganized the gate checking, staff ne d hospitality training . You ESP not have time for your queries and concerns . They are always in a hurry to finish talkign to you . Poor hygiene. The bathrooms are very dirty and has nomjand soap to wash your hands . Male staff in board come across unpolite. ingelt inwelcomed by the male flight attendant port side at the back.?"
Khuyết điểm: "Bad cold food. Crowded. Hi"
Khuyết điểm: "The space between the seats were narow"
Ưu: "Food was amazing. Service was great."
Khuyết điểm: "A little turbulence"
Ưu: "Friendly and attentive crew and quality of food and beverages served"
Khuyết điểm: "Edinburgh boarding gate was changed 3 times and the flight was delayed"
Ưu: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Khuyết điểm: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."
Ưu: "This was my firsth fly with this company and I was sorprice. This was wonderfull.Very good food, exelent. On line news."
Ưu: "The window seat"
Khuyết điểm: "Nothing"
Ưu: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Khuyết điểm: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Ưu: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Khuyết điểm: "not a fan of the tight sitting"
Ưu: "The Welcome from the crew member and Istanbul airport"
Khuyết điểm: "Food, Drinks and the service from Crew."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Crew were very nice and professional."
Khuyết điểm: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
Ưu: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."
Khuyết điểm: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Khuyết điểm: "They lost one of my bags but I got it in the afternoon the next day."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "I didn't like what airline did to my mother-in-law was here arrive at JFK an hour before her flight left because another airline counter day or late day since she was a no-show when the plane is still sitting there and she was there an hour before the plane left I would never fly this airline and I will let everyone know that this is the most corrupt airline out there"
Khuyết điểm: "There wasa cue 100 m before the gate at Istanbul Airport. The cue became a crowd ahead 4 gates, everybody nervous, pushing, no order, late for boarding, no information. Never seen such nervous crowd."
Ưu: "The quality of service is always on top, kindness and help is always when you ask..."
Ưu: "Turkish delight and endless beverage service :)"
Ưu: "The entertainment part."
Khuyết điểm: "It wasn't comfortable. They never give you a gate number in your ticket and I had to go and ask for it many times.No Internet, you had to pay to get access, why should I when you pay a lot of money for your ticket. Food choices sucked because they said sorry we only have one item from the menu...really? You are making me eat something that I don't want to eat.."
Khuyết điểm: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"
Ưu: "sevice, personnel"
Khuyết điểm: "food"
Khuyết điểm: "The food is horrible"
Ưu: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
Ưu: "One of the best airlines I've ever flown. Would definitely recommend."
Ưu: "Liked most of the part."
Khuyết điểm: "Requested a wheel chair for elderly person with difficulty of walking. The flight from ODS through Istambul to MIA. Did it get the wheel chair in Istambul. For such a great airline big disappointment in this matter."
Dear Sir, The flight was delayed for 2 hours. After 2 hours the flight was cancelled and KLM was trying to transfer us to another flights. Unfortunately there is no flight to Manchester which led us to cancel our flight booking with KLM and rebook with Qatar airways to catch the flight same day. Regards Amjad Juma
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Swift clean friendly on time
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Khuyết điểm: "Klm is the best, even on a 40min they served small breakfast."
Ưu: "Klm's consistantly high standards in everything they do."
Khuyết điểm: "Nothing"
Khuyết điểm: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Khuyết điểm: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Ưu: "The crew and the timing were ok"
Khuyết điểm: "The seats were uncomfortable"
Ưu: "Very friendly crew and on time with no problems."
Ưu: "Crew was helpful and food was very good"
Khuyết điểm: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Ưu: "The friendliness of the crew"
Ưu: "Nice attention and good food. Plane and seats are confortable"
Khuyết điểm: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Khuyết điểm: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Ưu: "Food, entertainment and crew was exceptionally friendly."
Khuyết điểm: "Seats not great for such a long flight."
Ưu: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Ưu: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Khuyết điểm: "Not having to walk outside in Edinbur4gh to board the flight."
Ưu: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Ưu: "Lovely crew, very helpful"
Khuyết điểm: "N/A"
Ưu: "Seating is tight. The crew was great !"
Khuyết điểm: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Ưu: "The flight arrived a few minutes early."
Khuyết điểm: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Khuyết điểm: "My suitcase didn't come with the airline."
Ưu: "Crew where awesone and the choice of entertainment was fantastic"
Khuyết điểm: "Seats way to close together"
Ưu: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Khuyết điểm: "Not happy to pay extra money for my case"
Khuyết điểm: "Nothing special"
Ưu: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Khuyết điểm: "Boarding was chaotic and congested with not much information or order."
Ưu: "Crew was great, very nice"
Khuyết điểm: "Not enough legroom"
Ưu: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Khuyết điểm: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Ưu: "Interior of the plane was clean. Smooth landing."
Khuyết điểm: "Pilot did not avoid turbulence"
Khuyết điểm: "Flight departed 35 minutes late"
Ưu: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ưu: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ưu: "Flight crew; legroom even in cheap seats."
Khuyết điểm: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Ưu: "Everything. A truly faultless experience!"
Khuyết điểm: "Nothing"
Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"
Khuyết điểm: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Ưu: "Short-hop flight, fit for purpose."
Ưu: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Ưu: "The sandwiches were simple yet just the right touch, on all four flights."
Ưu: "Usual professional and friendly service from my airline of choice for most destinations."
Khuyết điểm: "Nothing"
Khuyết điểm: "OLD OLD plane with hard seats and tiny screens"
Ưu: "That we didn’t crash"
Khuyết điểm: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Ưu: "I really like the spaciousness, the plug ins and general service"
Khuyết điểm: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Ưu: "Catering is ok"
Khuyết điểm: "Seats comfort really old school"
Ưu: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Ưu: "The staff was fast and curteous."
Khuyết điểm: "There is not anything to complain about besides the usual discomfort of travel."
Ưu: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Khuyết điểm: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Ưu: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Khuyết điểm: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Ưu: "Speed, crew, and reliability."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "Premium Economy was very comfortable"
Khuyết điểm: "Food was delivered in a hurry just after we embarked A bit more relaxed would have been better"
Khuyết điểm: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Ưu: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Khuyết điểm: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."
Khuyết điểm: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."
Ưu: "Crew was friendly and professional, food was quite good as far as airlines go, chicken korma not bad at all."
Khuyết điểm: "The premium economy seats are hard, and you really notice that on a long-haul flight. It was at least spacious and offered a reasonable degree of recline. WiFi was expensive and unreliable."
Khuyết điểm: "Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been."
Ưu: "Landing was perfect!"
Khuyết điểm: "None"
Ưu: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Khuyết điểm: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Ưu: "All the flight attendants were so friendly and helpful! Nothing"
Khuyết điểm: "Nothing"
Khuyết điểm: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Khuyết điểm: "Flight delayed and caused me to miss connection. The flight from Edinburgh to London is only an hour. This became a disaster for travel all day."
Khuyết điểm: "1-1/2 hour late departure. Charging for coffee and tea!"
Khuyết điểm: "Planes definitely don't give you much room, but this was a short flight."
Khuyết điểm: "BA lost my baggage on my flight over and I missed my conference as a result of it. On the way home I was late for my flight as a result of a flat tire and BA did not help me get on another flight they basically said good luck and purchase another flight."
Ưu: "Boarding was easy, crew was laid back. Not much else to say about a 1 hour flight."
Ưu: "The modern plane and comfortable seats, fast boarding with little queue"
Khuyết điểm: "The new strange self check in and baggage drop proceedure"
Khuyết điểm: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Khuyết điểm: "BA loaded drinks but no food onto flight. They "forgot". Paying only by credit/debit card is a time consuming nightmare. Without food, they were faster. Accept cash. Or allow pre-purchase online."
Ưu: "On board entertainment was very good with movies, tv, games, etc. The flight was on-time. The food was good. No hassles regarding paying for a checked bag."
Khuyết điểm: "Small seating area. Paying extra for advance seat assignments."
Ưu: "Good experience."
Khuyết điểm: "Nothing."
Khuyết điểm: "Rude flight crew!"
Ưu: "The subject says it all."
Khuyết điểm: "Went through vayama, for this booking. Arrived for a 1:45 pm flight, which I had paperwork for. Jay Informed me, that a flight change to an am flight was emailed to me in December! No follow up email....say a week before?! Like all the other booking sites I use. Spent another night, in Ediinburgh, plus much money for new tickets. Two airport layovers. Will never go through this site again, rate it poorly and not recommend. Thanks, Vickie Varney"
Ưu: "There was sufficient leg room in seating."
Khuyết điểm: "No drink or snack during flight. Made it seem like a cut-rate airline. Had to board across the tarmac and up the steps as if we were on a "puddle-jumper.""
Khuyết điểm: "I had connection flight from Edinburgh to Amman with 1 hour 20 minutes layover in heathrow we had delay around 2 hours in Edinburgh we arrived 20 min before LHR-AMM flight and we missed our flight"
Ưu: "Food and service was great. Pilot made trip smooth"
Khuyết điểm: "Boarding at edinburgh was confusing."
Khuyết điểm: "Flight was late, boarding was confusing. Not even a free glass of water. Really quite mediocre"
Khuyết điểm: "Long wait in boarding - flight was delayed"
Khuyết điểm: "Boarding security very bad"
Ưu: "Efficient boarding, moderately intelligible announcements, passable food"
Khuyết điểm: "In both directions, EDI—>JFK, our plane offered neither wi-fi (paid or free) nor seatback video screens, which is an awful lot of hours with no connection to anything. I didn't realize that any transatlantic airline still ran films on common screens, 1970s-style. Just how old were our planes?"
Khuyết điểm: "I on line checked in but it only checked me in for this flight and not my next flight which meant I was on standby. Agent at check-in could not change it."
Ưu: "I expected a wonderful experience with British Air but unfortunately our flight from Edinburgh was delayed , missed our connecting flight from Heathrow. We were put up in a hotel by BA and arrived st Heathrow to find our replacement BA flight was delayed because of fuel issues. Still sitting and waiting."
Ưu: "It was the beginning of school holidays so mobbed but we all got on the plane"
Khuyết điểm: "Security at Edinburgh was tough for thise of us not used to the 'clear bag' policy. One steward (German guy? ) seemed to be in a permanant bad mood. And once we got to Heathrow, the jet bridge did not work, so we could see our luggage leaving the plane before we did!"
Khuyết điểm: "Not many choices on direct flights from Edinburgh to Shannon our final destination. Waste of time having to fly to London first for a connecting flight"
Ưu: "Good and professional services. This flight was a short one but everything went as expected."
Khuyết điểm: "I don't like the LHR airport as the layout is confusing and too big. The shuttle between terminals are not easy to take."
Khuyết điểm: "Had to pay for any food or drink."
Ưu: "Going through immigration in Dublin and the flight over behind well managed"
Khuyết điểm: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"
Khuyết điểm: "Lost my bag"
Ưu: "The service"
Khuyết điểm: "Small sits for three people"
Ưu: "Efficient check in and boarding. And friendly staff."
Ưu: "My mother is disabled and the crew were ALL so helpful and kind. Amazing!"
Khuyết điểm: "Had to purchase even coffee, no complimentary anything."
Ưu: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Khuyết điểm: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Khuyết điểm: "Air conditioning did not work in my section of the cabin The entertainment center felt like a 1960s generation VCR, esp the navigation and video quality. The selection was terrible. Food was terrible and unhealthy. Toilet seemed to have an air leak, extremely noisy air being sucked down sink. Aircraft appeared old and obsolete."
Ưu: "Great crew and service"
Khuyết điểm: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Ưu: "Friendly crew. Plane was new and clean. Entertainment selections were good. Lots of food and drink served. Lots infomercial space for carry on bags."
Khuyết điểm: "Seating is cramped in Coach. The headrests on the seats have a tendency to push your head forward when the seat is in an upright position. When the seat in front of you reclines, it is difficult to cross your legs or reach for something stored under the seat. It seems to me that given how long passengers are in their seats on overseas trips, that seating should be more comfortable."
Khuyết điểm: "Little close on the connection"