Delayed flights!!!!! Had to rent a car from JFK and drive home to Syracuse $225! Have to be to work at 5am Monday NOT HAPPY
Ưu: "Best in the world, as always."
Ưu: "Smooth boarding"
Khuyết điểm: "If they could serve a light snack would be good"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "The service was excellent"
Khuyết điểm: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Ưu: "Crew will try there best to help you in anyway"
Khuyết điểm: "Missed my connection so lost bags . Took 2 days for them to get to me."
Khuyết điểm: "No complain . It’s singapore airlines"
Khuyết điểm: "Very cramped. Worst leg of the journey"
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "Hotel location is convenient, quite comfortable and clean."
Khuyết điểm: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Ưu: "The lunch and dinner menu was excellent"
Khuyết điểm: "more bathrooms."
Ưu: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Ưu: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Khuyết điểm: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Ưu: "Most everything"
Khuyết điểm: "Crying babies made it tough to sleep the whole flight"
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Khuyết điểm: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Ưu: "Great set up with two seats, window and aisle"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "More leg room than other airlines, superb service and excellent food!"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "everything is perfect"
Khuyết điểm: "the food on Silk Air can be better"
Ưu: "The friendliness of the staff, the food and overall the experience."
Khuyết điểm: "That our bags weren't check in all the way to SEA"
Ưu: "Crew was very friendly and good service."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "Good service and entertainment."
Khuyết điểm: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Khuyết điểm: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Ưu: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Khuyết điểm: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Ưu: "The staff were great, very efficient."
Khuyết điểm: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Ưu: "Courteous, Professional Crew. Amazing Service."
Ưu: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Khuyết điểm: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."
Ưu: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Khuyết điểm: "Entertainment interface showing its age."
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Attentive Staff - Fabulous"
Khuyết điểm: "The video screens need to be upgraded"
Ưu: "Crew was attentive and nice."
Khuyết điểm: "Cabin was beat up and worn out."
Ưu: "everything great, every time again"
Khuyết điểm: "Nada"
The flight was good, however the food is horrible AVML.
Very good crew and service . Can improve on seating space
Comfortable aircraft and excellent service
Compared to other used airlines over more than 30 years, it was an excellent experience.
Ưu: "Crew professional. Clean. Safety and security and health prioritized."
Khuyết điểm: "food could have been better."
Ưu: "Great crew, great customer service by phone, great food and entertainment."
Khuyết điểm: "Boarding and deplaning took ages, but don't they always?"
Khuyết điểm: "My baggage got missing"
Khuyết điểm: "Needs more improvement"
Khuyết điểm: "Food from New York to doha was average. Doha to Karachi excellent. Over all it was excellent experience. People on the ground at doha airport was exceptional. Very courteous and ready to go serve. This is what I call real service."
Khuyết điểm: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable. The QR counter opens approximately 3.5~4 hours ahead of the departure of the airlines only flight from CKG."
Ưu: "Attentive and efficient"
Khuyết điểm: "Lots of noisy babies / young children"
Ưu: "aircraft so silent"
Khuyết điểm: "the flightvwas so turbulent and it was full. imagine standing 12 hoyrs next to some stranger who's Going to sleep and fell on you. Upgrade to Business class eas not available..."
Khuyết điểm: "Seat comfort"
Ưu: "Long flight, not so full, yet the crew was busy. Some green/trainee types waking us up to bring seat forward while serving meal to passengers on the rear row !! One said we dont serve wine with lunch - really! She did bring the wine 30 minutes later. But they were nice overall. Kept it clean. A+."
Khuyết điểm: "Nice if they offered/served drinks before meals"
Ưu: "Nothing amazing. Everything was okay and average."
Khuyết điểm: "They weighed carry on baggage and made me pay extra. No other airline does that. The check in crew at LAX were not friendly at all. No hot towel service after boarding. Food served was very small portion, not enough. Only 2 meal service during 16 hour flight. Not enough beverage service in between."
Ưu: "Liked comfort and srvice"
Khuyết điểm: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Ưu: "Food was good and staff was friendly."
Khuyết điểm: "Had to wait 3 hrs because of a system malfunction. And had a screaming toddler behind me the entire 13 hr ride. The headrest on the seats are very uncomfortable."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "The ease of connection from New York to Nagpur. It was a breeze."
Khuyết điểm: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Ưu: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."
Ưu: "Good service, clean aircraft, friendly crew"
Khuyết điểm: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Ưu: "Great service and crew"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "the flight was empty and lots of room to get comfortable snacks and food were good boarding was easy"
Ưu: "Food, seat OK, crew excellent"
Khuyết điểm: "Immigration at Doha is appalling. More than 75 minutes waiting and very understaffed."
Ưu: "Friendly service, and comfortable ride, will gladly fly again"
Ưu: "I like everything about the flight"
Khuyết điểm: "Everything was ok"
Ưu: "The Qatar Airways price."
Khuyết điểm: "light breakfast and light snacks for an 8-hour flight? come on!"
Ưu: "attentive crew food was good"
Khuyết điểm: "old entertainment options little space to move about"
Ưu: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Khuyết điểm: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Ưu: "The crew was always present. The food was good too."
Khuyết điểm: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Ưu: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Khuyết điểm: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Ưu: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Lots of space as the flight quite quiet. Very friendly staff."
Khuyết điểm: "Ran out of meal options in both flights"
Ưu: "Crew was excellent. Good flight"
Ưu: "Perfect landing."
Khuyết điểm: "My seat was too far from Toilet.."
Khuyết điểm: "No entertainment service from Doha to New York"
Khuyết điểm: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Khuyết điểm: "delays with little information and compensation"
Ưu: "Premium Economy was very comfortable"
Khuyết điểm: "Food was delivered in a hurry just after we embarked A bit more relaxed would have been better"
Khuyết điểm: "Weird boarding process. We all stood in lines uncomfortably for a longish time."
Ưu: "All crews are kind, friendly and excellent services, the handling of missed flight is good."
Khuyết điểm: "The plane is too old lots of things falling apart, toilet door, tv screen and its remote control ect .."
Khuyết điểm: "Nonexistent leg room. Made me check my carryon bag but did come to reclaim pretty quickly. Couldn’t even get water without a charge."
Ưu: "Crew was friendly and professional, food was quite good as far as airlines go, chicken korma not bad at all."
Khuyết điểm: "The premium economy seats are hard, and you really notice that on a long-haul flight. It was at least spacious and offered a reasonable degree of recline. WiFi was expensive and unreliable."
Khuyết điểm: "Flight was delayed more than an hour due to mishandling of baggage - was at runway for takeoff and was called back to the gate because a bag was loaded that should not have been."
Ưu: "Landing was perfect!"
Khuyết điểm: "None"
Ưu: "The plane was huge with lots of empty seats. This is better than my flight out, which was oversold (I was the person who didn't have a seat, until just before departure when someone else didn't show up). The seats appeared to be new."
Khuyết điểm: "The flight was delayed by an hour. No information was available about what gate the delayed flight would be departing from, which made it difficult to relax while waiting due to fears of missing the flight whenever it finally took off. The electronic flight list said to check the monitor at 6:38pm to find out what gate would be used (for a 5:30pm flight). I checked the monitor at 6:14 and it said the flight was boarding. This seems like a recipe for making people miss the flight. At the very least it made things stressful. No free food/beverages were provided (some is available at a cost). A family with a very tired baby was forced to wait in a huge long line rather than being pre-boarded. That just seems discourteous to me."
Ưu: "All the flight attendants were so friendly and helpful! Nothing"
Khuyết điểm: "Nothing"
Khuyết điểm: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Khuyết điểm: "Flight delayed and caused me to miss connection. The flight from Edinburgh to London is only an hour. This became a disaster for travel all day."
Khuyết điểm: "1-1/2 hour late departure. Charging for coffee and tea!"
Khuyết điểm: "Planes definitely don't give you much room, but this was a short flight."
Khuyết điểm: "BA lost my baggage on my flight over and I missed my conference as a result of it. On the way home I was late for my flight as a result of a flat tire and BA did not help me get on another flight they basically said good luck and purchase another flight."
Ưu: "Boarding was easy, crew was laid back. Not much else to say about a 1 hour flight."
Ưu: "The modern plane and comfortable seats, fast boarding with little queue"
Khuyết điểm: "The new strange self check in and baggage drop proceedure"
Khuyết điểm: "We were late to our outbound flight due to our other flight being delayed from weather. We went to the ticket desk area, which was closed and were directed to another help desk. Once at the front the attendent refused to help us and sent us to another desk at the other end of the terminal. After waiting in another long line, the attendent told us we had missed all flights to Edinburgh. There lack of staff and customer service caused us to miss all flights and trains into Edinburgh. On top of that, we were notified our flight back to London would be cancelled because we missed our outbound flight and that she could not provide us with any credits or refunds that we would need to call customer service. We lost the money we spent on our Edinburgh hotel and had no way to get to our vacation."
Khuyết điểm: "BA loaded drinks but no food onto flight. They "forgot". Paying only by credit/debit card is a time consuming nightmare. Without food, they were faster. Accept cash. Or allow pre-purchase online."
Ưu: "On board entertainment was very good with movies, tv, games, etc. The flight was on-time. The food was good. No hassles regarding paying for a checked bag."
Khuyết điểm: "Small seating area. Paying extra for advance seat assignments."
Ưu: "Good experience."
Khuyết điểm: "Nothing."
Khuyết điểm: "Rude flight crew!"
Ưu: "The subject says it all."
Khuyết điểm: "Went through vayama, for this booking. Arrived for a 1:45 pm flight, which I had paperwork for. Jay Informed me, that a flight change to an am flight was emailed to me in December! No follow up email....say a week before?! Like all the other booking sites I use. Spent another night, in Ediinburgh, plus much money for new tickets. Two airport layovers. Will never go through this site again, rate it poorly and not recommend. Thanks, Vickie Varney"
Ưu: "There was sufficient leg room in seating."
Khuyết điểm: "No drink or snack during flight. Made it seem like a cut-rate airline. Had to board across the tarmac and up the steps as if we were on a "puddle-jumper.""
Khuyết điểm: "I had connection flight from Edinburgh to Amman with 1 hour 20 minutes layover in heathrow we had delay around 2 hours in Edinburgh we arrived 20 min before LHR-AMM flight and we missed our flight"
Ưu: "Food and service was great. Pilot made trip smooth"
Khuyết điểm: "Boarding at edinburgh was confusing."
Khuyết điểm: "Flight was late, boarding was confusing. Not even a free glass of water. Really quite mediocre"
Khuyết điểm: "Long wait in boarding - flight was delayed"
Khuyết điểm: "Boarding security very bad"
Ưu: "Efficient boarding, moderately intelligible announcements, passable food"
Khuyết điểm: "In both directions, EDI—>JFK, our plane offered neither wi-fi (paid or free) nor seatback video screens, which is an awful lot of hours with no connection to anything. I didn't realize that any transatlantic airline still ran films on common screens, 1970s-style. Just how old were our planes?"
Khuyết điểm: "I on line checked in but it only checked me in for this flight and not my next flight which meant I was on standby. Agent at check-in could not change it."
Ưu: "I expected a wonderful experience with British Air but unfortunately our flight from Edinburgh was delayed , missed our connecting flight from Heathrow. We were put up in a hotel by BA and arrived st Heathrow to find our replacement BA flight was delayed because of fuel issues. Still sitting and waiting."
Ưu: "It was the beginning of school holidays so mobbed but we all got on the plane"
Khuyết điểm: "Security at Edinburgh was tough for thise of us not used to the 'clear bag' policy. One steward (German guy? ) seemed to be in a permanant bad mood. And once we got to Heathrow, the jet bridge did not work, so we could see our luggage leaving the plane before we did!"
Khuyết điểm: "Not many choices on direct flights from Edinburgh to Shannon our final destination. Waste of time having to fly to London first for a connecting flight"
Ưu: "Good and professional services. This flight was a short one but everything went as expected."
Khuyết điểm: "I don't like the LHR airport as the layout is confusing and too big. The shuttle between terminals are not easy to take."
Khuyết điểm: "Had to pay for any food or drink."
Ưu: "Going through immigration in Dublin and the flight over behind well managed"
Khuyết điểm: "Security in Dublin is a bit disorgation going from the U.K. Into the US terminal. I lost my global entry card in the process and not much one could do with that process"
Khuyết điểm: "Lost my bag"
Ưu: "The service"
Khuyết điểm: "Small sits for three people"
Ưu: "Efficient check in and boarding. And friendly staff."
Ưu: "My mother is disabled and the crew were ALL so helpful and kind. Amazing!"
Khuyết điểm: "Had to purchase even coffee, no complimentary anything."
Ưu: "The food was acceptable and served in a timely, efficient way. The entertainment options were very good and the system easy to use."
Khuyết điểm: "The seats were extremely uncomfortable due to being so narrow and also very little leg room. I was in the second seat in a 4-seat row and had difficulty getting through the space to seat myself. I'm a person of average size. On a six hour flight this becomes very irritating."
Khuyết điểm: "Air conditioning did not work in my section of the cabin The entertainment center felt like a 1960s generation VCR, esp the navigation and video quality. The selection was terrible. Food was terrible and unhealthy. Toilet seemed to have an air leak, extremely noisy air being sucked down sink. Aircraft appeared old and obsolete."
Ưu: "Great crew and service"
Khuyết điểm: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Ưu: "Friendly crew. Plane was new and clean. Entertainment selections were good. Lots of food and drink served. Lots infomercial space for carry on bags."
Khuyết điểm: "Seating is cramped in Coach. The headrests on the seats have a tendency to push your head forward when the seat is in an upright position. When the seat in front of you reclines, it is difficult to cross your legs or reach for something stored under the seat. It seems to me that given how long passengers are in their seats on overseas trips, that seating should be more comfortable."
Khuyết điểm: "Little close on the connection"