They need to have a restroom in that big room that they seat you in before boarding.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
Ưu: "Best in the world, as always."
Khuyết điểm: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Khuyết điểm: "I think the food in our flight was not that good.."
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Ưu: "Excellent service"
Khuyết điểm: "More tasty snacks throughout the flight"
Ưu: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Khuyết điểm: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Khuyết điểm: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Ưu: "My neighbor"
Khuyết điểm: "Fight war delayed and we got a security check upon arrival"
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Ưu: "Very attentive and super awesome crew."
Khuyết điểm: "Nothing"
Ưu: "Efficient, comfortable."
Ưu: "Excellent service and attitude from ALL crew! Roomy premier economy!"
Ưu: "Service is always excellent"
Khuyết điểm: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Khuyết điểm: "Some staff not courteous which surprised me"
Ưu: "The seat is good. Entertainment is good."
Khuyết điểm: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Khuyết điểm: "Because the flight from IAD to London was cancelled, I never made it to this flight."
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Ưu: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Khuyết điểm: "All good"
Ưu: "Crew members were very friendly n helpful."
Ưu: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Ưu: "Boarding ok, timely departure. Food very good for plane food."
Khuyết điểm: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Ưu: "The service, kind and pleasant."
Ưu: "I like the personal TV, my foot rest and water holder frequent water serve,"
Khuyết điểm: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Ưu: "Superb service throughout from check in to on flight."
Khuyết điểm: "Seat on outbound had a slight issue."
Ưu: "Love the service at Singapore Air. Very attentive and accommodating."
Khuyết điểm: "Security at Frankfurt airport was horribly slow. Also, audio jack didn't work properly. Not sure how often that's checked."
Ưu: "Service was best in class"
Khuyết điểm: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "Great flight amazing service"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Khuyết điểm: "Seats are tight and hard"
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Professionalism and friendliness of crew"
Khuyết điểm: "Seat not great for my length even though it was business class"
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Ưu: "Friendly and approachable"
Ưu: "The ground staff in Sydney!"
Khuyết điểm: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Ưu: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Khuyết điểm: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Ưu: "everything great, every time again"
Ưu: "Spacious, comfortable seat"
Ưu: "Everything else was good"
Khuyết điểm: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Ưu: "It's good that they have vegeterian options"
Khuyết điểm: "Indian food was stale"
Ưu: "Everything, got to love how smooth those A380s are, plus the service and food is impeccable. Also so much entertainment!"
Khuyết điểm: "nothing"
Ưu: "Thank you flight itself was v good but not check in"
Khuyết điểm: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Ưu: "Singapore airlines was awesome. I really enjoyed the hospitality of the cabin crew. They were very helpful and very eager to fill my needs. I will fly Singapore Airlines again without hesitation."
Khuyết điểm: "Be more descriptive with which connecting flights we need to go on. We were not aware we we're supposed to get on Silk Air as one of our connecting flights, but we did eventually figure it out. It would really help to let us know your subsidiary companies."
Ưu: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Ưu: "Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience"
Khuyết điểm: "Honestly, this trip worked very fine. I do not have additional recommendations."
Khuyết điểm: "The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class."
Ưu: "Crews were excellent. Luggage came out very fast. Flight was very comfortable."
Khuyết điểm: "The vegetarian option for breakfast was a stale waffle with apple compote. Inedible."
Ưu: "Great crew and food. Nice economy class."
Ưu: "Boarding was very smooth."
Khuyết điểm: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Ưu: "Crew was OK."
Khuyết điểm: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Ưu: "The crew and accommodations"
Khuyết điểm: "Availability of vegan meals"
Khuyết điểm: "Seat comfort"
Ưu: "nice crew, great service"
Khuyết điểm: "Boarding by bus at Doha is lengthy and not very comfortable."
Ưu: "Crew was good! Food was good! Boarding was on time !"
Khuyết điểm: "Economy comfort could be better."
Ưu: "On time. No problems"
Khuyết điểm: "Great selection of movies and the food was really good as well."
Ưu: "Everything was great"
Khuyết điểm: "I advise Qatar Airways"
Ưu: "seat was great"
Khuyết điểm: "flight attendant should be nicer"
Ưu: "Efficient, and courteous,seats too were comfy, neat amd clean"
Khuyết điểm: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Ưu: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Ưu: "Everything really.They run the airline very smoothly and professionally from boarding to disembarking."
Khuyết điểm: "They tempt you with so much food lol although some of the food wasnt too appealing.toilets very clean and seemed to stay that way throughout long 17hr flight.good leg room for a long legged guy like me.felt sorry for lady with two young children.She could have been allocated better seats."
Ưu: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Khuyết điểm: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Khuyết điểm: "Nothing"
Ưu: "empty seat next to me!"
Khuyết điểm: "more cramped than akld to doha"
Khuyết điểm: "None"
Ưu: "great service from flight attendnants."
Khuyết điểm: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Ưu: "crew was lovely and plane was very new"
Khuyết điểm: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."
Khuyết điểm: "I missed my flight from Nairobi to kisumu"
Ưu: "All the services plus the entire team"
Khuyết điểm: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Personal courteous service"
Khuyết điểm: "Quality of food"
Ưu: "The Qatar Airways price."
Khuyết điểm: "They lost my bag and that’s disappointing considering I have my bank account details in that bag. Very disappointed by this"
Ưu: "Selection of alcohol."
Khuyết điểm: "The selection of food."
Ưu: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Khuyết điểm: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Ưu: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Ưu: "Ease of boarding process,"
Khuyết điểm: "Food while going to Hyderabad. Unfortunately, we have ordered Lacto Veg thinking they will provide milk etc. That food was horrible"
Ưu: "Comfort of the seat/bed"
Ưu: "-Cleanliness -on time arrival"
Khuyết điểm: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Khuyết điểm: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Ưu: "Plane was perfect"
Khuyết điểm: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Ưu: "High quality gluten free meals (best I've had on Qatar Airways)."
Khuyết điểm: "Seating needs to be more spacious."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Flight attendants are helpful from Doha to New York."
Khuyết điểm: "Take the bus from the plane to the terminal in Doha. It was a hassle .from Doha to Dhaka was 3hours delayed without a notice."
Ưu: "The crew, they were very pleasant and good about taking care of our needs."
Khuyết điểm: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."
Ưu: "Top notch service by Qatar airline. They accommodated us. We don't eat beef or chicken and didn't know you could request vegetarian online before flight. They found a fish meal and informed us to apply for meal online."
Khuyết điểm: "Seats too close. Person in front was in our lap almost."
One of my checked luggage was torn when received. I had to go through claim process. They asked for original receipt which I had by chance and reimbursed the cost.
I wish the food tasted better.
Ưu: "Was able to switch to an open row dubai to jfk. Nice crew..good food..veggie choices."
Khuyết điểm: "Jfk-mia..held for gate 1 hr.."
Khuyết điểm: "No beverage service"
Ưu: "La atencion , la abilidad y sobre todo su cortesia.."
Khuyết điểm: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Ưu: "Fast boarding, on time, movies."
Khuyết điểm: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Ưu: "Absolutely friendly Professional"
Khuyết điểm: "Nothing"
Ưu: "comfortable seating..."
Khuyết điểm: "Nice experience ..."
Khuyết điểm: "Having Christian music to listen to on the flight as an option"
Ưu: "Seat was fine for size of plane and comfortable for a night flight. Food was flavoursome and nice."
Khuyết điểm: "Had a problem with the two socket headphone Jack as it was not seating correctly so only got sound out of one ear mostly"
Ưu: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Khuyết điểm: "It was impressive. Can’t yhink of anything."
Khuyết điểm: "The screens should be replaced with new High quality ones."
Ưu: "Food and attentive of the crew."
Khuyết điểm: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "The airplane The food"
Khuyết điểm: "The time"
Ưu: "Everything else"
Khuyết điểm: "Cabin crew less approachable than usual"
Khuyết điểm: "Not much food to eat."
Ưu: "All the teem all the services"
Khuyết điểm: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
Ưu: "New plane, 380 i think, so everything worked well"
Khuyết điểm: "This seem kaotic, people don't listen, staff send over it"
Ưu: "My first flight with Emirates. Excellent all round"
Khuyết điểm: "Nothing"
Ưu: "Like the cabin crew... comfortable seat in the business class"
Ưu: "The food"
Khuyết điểm: "Nothing"
Ưu: "Everything was great"
Khuyết điểm: "Nothing"
Ưu: "Excellent service and smooth take off!"
Khuyết điểm: "Still flying . I lost my first hotel night what to doooo"
Ưu: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Khuyết điểm: "food and long layover"
Ưu: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Khuyết điểm: "Just the coffee was terrible lol,"
Khuyết điểm: "Didn't leave the UK, volcano"
Ưu: "I loved the crew. Very helpful. Katarina was very helpfull"
Khuyết điểm: "I sat next to the bathrooms"
Ưu: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Khuyết điểm: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
Khuyết điểm: "No hotel accommodation given by Emirate"
Khuyết điểm: "Seat a little uncomfortable even with mattress. Food not great."
Ưu: "I like food, hospitality, comfort."
Ưu: "Food is good"
Khuyết điểm: "Need Indian tea"
Ưu: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Khuyết điểm: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Khuyết điểm: "There were four toddlers across the aisle from us. They never stopped screaming during the entire flight. It made the flight absolutely miserable."
Ưu: "Every thing was ok.but not excellent"
Khuyết điểm: "Specially for getting down from the plane we had to use stairs that is not good specially for senior citizens."
Khuyết điểm: "Headphone was taken by crew the moment plane landed."
Ưu: "I enjoyed the entertainment selection on board, as well as the food. It was quite tasty and fresh."
Khuyết điểm: "The crew were not very responsive to passengers' requests. I wanted to have some water, and called for one of the cabin crew, but they didn't bother to answer."
Khuyết điểm: "In my flight from Milan (MXP) to New York (JFK), I had a seat on 63C (aisle seat). A woman seating on my sided asked me to change my seat with her son who was on 74F (middle seat). I said no, because it would be a seat several rows back an in the middle. I had paid more to have the aisle seat, so it did not make any sense to change to a middle seat. However, some minutes later, an Emirates employee asked me again if I could change the seats. He created such an awkward situation, that it was impossible to do not change to the other seat. I tried to argument that he was giving me no other option, but to accept the change. In summary, I had a good seat due to the higher fee that I had paid, but I was transferred to the back in a middle seat. I thought Emirates was a serious company. As I told their employee, I do not plain to fly with them anymore."
Ưu: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Ưu: "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
Khuyết điểm: "We kept a option for wheel chair but no one turned up that was disappointing."
Ưu: "Even though I was flying economy, the seats on the A380 were wide and comfortable and the entertainment onboard was very good."
Ưu: "Boarding was quick and easy. Blankets and pillows were ample and already at the seat."
Khuyết điểm: "Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight."
Ưu: "Great crew"
Khuyết điểm: "N/A"
Khuyết điểm: "One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude."
Ưu: "The whole service went smoothly without rushing."
Khuyết điểm: "The original flight I listed for was canceled without any notification until I arrived at the checkin desk."
Ưu: "Been flying CX for years and for some reasons this time all the staff members were excellent. From ground to air crew everyone was well informed, nice and helpful. Another surprise was the vegan meal I ordered. Airplane food in general is disgusting, but this time the vegan meal was delicious."
Khuyết điểm: "Flying out from JFK is a nightmare, we had to wait for 40 mins on the runway. Not sure if airlines can actually improve that?"
Ưu: "Was pleasantly upgraded from Economy to Business."
Khuyết điểm: "in-flight food and beverage choices needs lot of improvement"
Khuyết điểm: "nothing"
Ưu: "Standard of the flight was good"
Khuyết điểm: "Cabin personal was unengaged rude and everything than helpful"
Ưu: "The crew was nice. Seat space really cramped"
Khuyết điểm: "On my return flight from Hing Kong to Vancouver, which is a long flight, the passenger in the seay next to mine slowly encroached on my seat space to an unusual extent. The seats in economy are really cramped!!"
Ưu: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
Khuyết điểm: "My earphones was broken, a little bed for me. Entertainment without sport news."
Khuyết điểm: "Flight was suspended I was not notified before I went to the airport"
Khuyết điểm: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Khuyết điểm: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
Ưu: "Inflight crew"
Khuyết điểm: "There was no wheelchair assistance for one of us ,while the other had.we we're told there was no staff to help with wheelchair! The inflight entertainment options are very poor when compared to Singapore and Emirates."
Ưu: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Khuyết điểm: "The food on Cathay still has not improved compared to other airlines'"
Ưu: "Except for one time service everything else is good"
Khuyết điểm: "Staff forgot what I have asked for boarding could have been done using zones."
Khuyết điểm: "Flight delayed 13 hours"
Ưu: "The service from start to finish was superb. The flight to Hong Kong had the on board attendants at full service the whole journey. Blankets and pillows were supplied as standard and plenty of complimentary food. There was a genuine sense that the on board attendants wanted you to be as comfortable as possible."
Khuyết điểm: "I can't think of anything really. Perhaps the seats could have slightly more leg room but hey. What can you expect from economy."
Khuyết điểm: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Ưu: "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
Khuyết điểm: "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
Ưu: "We arrived late again."
Khuyết điểm: "The toilets are small. Sinks clogged and do not drain properly. Toilet seat covers are sticky and stained."
Ưu: "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
Khuyết điểm: "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
Ưu: "Left on time arrived early. Staff excellent."
Ưu: "Staff were superb from check in to landing. Service from MAN to HKG was impeccable."
Khuyết điểm: "Seat was a touch faulty"
Ưu: "Newer plane"
Khuyết điểm: "6,5 hrs delayed"
Ưu: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
Khuyết điểm: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
Khuyết điểm: "Crew was always in hurry"
Khuyết điểm: "A white hair found inside the main course. The crew return it back to you."
Ưu: "Cathy service"
Khuyết điểm: "Amazing"
Ưu: "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Audio was good quality. Liked the maps."
Khuyết điểm: "Limited leg room."
Ưu: "Able to sleep. Arrived safely."
Khuyết điểm: "I accidentally sat in the wrong seat and had settled in comfortably, when a crew member pointed it out, I quickly got up and made my way to my seat. However someone was sitting there. The crew member told me that since the person had settled in I'd have to sit in another seat and pointed to yet another seat. Needless to say I was very confused and more than a little ticked with the inconsistent behaviour. Things didn't get any better when they defended their approach instead of simply acknowledging the problem."
Ưu: "Same as above"
Khuyết điểm: "Same as above"
Ưu: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Ưu: "Like a little private apartment, glorious."
Khuyết điểm: "No wifi, limited mivies"
Ưu: "Seated 19K in business class on the 777 from Manchester. Crew was fantastic and responded quickly and enthusiastically. Breakfast muesli was really good"
Khuyết điểm: "Food could be better. Lamp rump steak cooked well but potato on the side not washed properly. Breakfast option not appetizing"
Ưu: "The meal options that were served on this flight were great, and the overall flight was peaceful."
Khuyết điểm: "Flight was delayed due to weather, and this seemed to frazzle the flight crew. Pre-takeoff service of water and juice or champagne was only give to one side of the premium cabin, and when I asked if they would complete it for the other side after take-off was told no. I'm used to Cathay taking our orders and being back what we ask for for a premium experience, however on this trip they just brought everything on carts and asked people what they wanted on the spot, offering no suggestions. Overall the service on this CX 889 flight seemed to be severely underpar for what I expect from Cathay"
Khuyết điểm: "Food was good but could be better. Healthier, purer"
Ưu: "Amazing service and food"
Khuyết điểm: "Little cramped bit not bad"
Ưu: "Attitude and service levels of the flight attendants was the best I have encountered for a while"
Ưu: "I liked the fact that the plane was not delayed...pretty impressed by that because I fly a lot and some of the worst offenders in flight delays have to be ones that fly within the USA. Boarding the plane was very organized."
Khuyết điểm: "Food...it could have been better....but you do get feed often."
Khuyết điểm: "It was big problem with boarding in BKK because passenger was without a return ticket."
Ưu: "Crew were nice and accommodating. Food was good."
Khuyết điểm: "Useless English movies and very few latest movies."
Khuyết điểm: "Flight delayed in take off twice. Then diverted via Manila. Not ideal."
Ưu: "Food was good. Crew were very nice and supportive."
Khuyết điểm: "Nothing to complain."
Ưu: "Everything about the flight"
Khuyết điểm: "I loved everything"
Ưu: "The overall experience was very good and smooth running"
Khuyết điểm: "The food selection and presentation was a bit less in quality than flying ANA. Lack of WiFi was also notable."
Ưu: "I love china and china east air, its my favorite!"
Khuyết điểm: "Everything was good, better boarding lines, people get worked up when lining up"
Ưu: "The crews were attentive, hospitable."
Khuyết điểm: "The same as above. Even sitting on Comfort seat, it's not comfortable, there's no place to keep belongings, next to toilets."
Ưu: "The flight was a great value for the price and the staff was amazing and attentive."
Khuyết điểm: "The vegetarian meals were pretty bad and I felt like the entertainment selection wasn’t great."
Ưu: "The technical aspects of the flight were fine. Boarding, the flight, and the aircraft. Very nice plane."
Khuyết điểm: "The crew was not very friendly and it didn’t seem like there were enough staf for such a large plane. It took a long time to get our first meal, and the food was terrible in comparison to other flights, even other China air flights we’ve been on. We could not understand the English announcements as she was not a fluent speaker. I would probabalynavoid flying with China air again."
Khuyết điểm: "Nothing"
Ưu: "Entertainment, crew and food"
Khuyết điểm: "Seat space"
Ưu: "China airlines service is very good"
Khuyết điểm: "Newer planes to Manila"
Ưu: "Food was slightly better than the previous flight."
Khuyết điểm: "Same lousy headphones. My seat had a led rest that made it harder to get in and out, and wasnt usable due to the close distance to the seat in front. What was the designer thinking? I missed the drink service if there was one, never saw water going around until right at the end. . ."
Ưu: "Good service food was okay for a short trip"
Khuyết điểm: "No comments"
Ưu: "Food was the worse"
Khuyết điểm: "Improve food that will be suitable for human beings"
Ưu: "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
Khuyết điểm: "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
Ưu: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Ưu: "Crew was very friendly."
Khuyết điểm: "There is just no room to move in those seats. We were packed in like sardines."
Ưu: "Good seat with plenty of leg room and great entertainment system."
Khuyết điểm: "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
Ưu: "The flight TPE - HAN was fine. The flight SFO-TPE was OK. The seat in premium economy did not recline properly. Service seemed to disappear for several hours during the flight. I am not as excited about using premium economy for my return. The seats in economy look very narrow."
Khuyết điểm: "Answered above. The seats looked bigger and better but the equipment looks tired."
Khuyết điểm: "Too much unreasonable charges!!!!!"
Ưu: "Good movie selection, nice attendants"
Khuyết điểm: "The 2nd meal was tasteless and didn’t have the ingredient as the name suggested, a Chinese pickled veggie"
Ưu: "The flight was 40 minutes faster than expected"
Khuyết điểm: "The economy seating in this airline are trash"
Ưu: "Good entertainment choice"
Khuyết điểm: "Average economy plane food"
Ưu: "good service and food but A330 is too old and small"
Khuyết điểm: "2 hrs delayed in our first flight and one hour in our connection"
Ưu: "The air line reported 2 of my luggages as delayed and I still have not heard news on my 3rd missing luggage"
Khuyết điểm: "How can u loose a luggage"
Ưu: "Service, food and amazing plane"
Khuyết điểm: "Nothing"
Ưu: "Like everything but the seats. The flight attendants are amazing."
Khuyết điểm: "Only thing I didn’t like was the chairs weren’t as comfortable as the seats from the flight to taiwan. My back hurt more."
Ưu: "I left my kindle in the seat pocket. I received an email before I even realized it was missing. The representative assisted me in getting it back and kept checking with me until it was in my possession. Very impressive service!"
Ưu: "The food they served was very good."
Khuyết điểm: "Staff treatment, food, cabin pressure was off"
Ưu: "Even with some delay taking off, we were only a few minutes late at LAX. Overall flight was nice and uneventful."
Khuyết điểm: "Baggage is not First In First Out. Although I was probably one of the first few passengers coming out of immigration, my bags came in last. It took about 45 mins to 1 hrs after immigration to get my bags. Was it because they were first loaded in Taipei, since our connection form Manila arrived 4 hrs before the LAX flight?"
Ưu: "Good and friendly service, comfortable seat"
Khuyết điểm: "Nothing"
Ưu: "The fact that the flight was on time the service was grate ."
Ưu: "same as above"
Khuyết điểm: "same as above"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Khuyết điểm: "You booked my flight with wrong middle name. Had to. It new flight. Please call me or I will be calling. I was told by china air in Denpasar that it was refundable"
Khuyết điểm: "$115 fee per surf board"
Khuyết điểm: "The seats are too close together. If the passenger in front reclines his chair, there is no room to move around at all. It would be helpful to announce that passengers should recline their seats only during sleep time."
Ưu: "Service on the ground and in the air was efficient, if somewhat cool and uninterested. (The exception was at checkin counter where the service was great.) options for entertainment were great. Food was decent, legroom was decent, plane was older but still decent...."
Khuyết điểm: "The entire plane's group of passengers seemed to be lined up at the boarding gate - no explanation why, but they were checking ID's. Then the line just moved into the plane. I prefer boarding by rows, especially when traveling with my young son. Air crew seemed pretty uninterested in anything beyond the basic requirements of the job."
Khuyết điểm: "Video won't function right, it keep showing wrong video. Leg blockage on the under the seat. I can't stretch out"
Ưu: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Khuyết điểm: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Khuyết điểm: "Check in online process and meal selrction"
Khuyết điểm: "Couldn't hear any of the inflight entertainment. With volume turned all the way up it was still very silent!"
Ưu: "The premium economy seats had half recline and leg support. the cabin crew were very courteous. They gave an overnight kit similar to business class. Same food as business except servived with plastic utensils and small plastic tray."
Khuyết điểm: "The boarding area in Taipei was small, crowded and chaotic."
Ưu: "No recognition or privileges given as a loyal Silver Medallion member. Poor inflight service and customer service. Last baggage arrival at the destination."
Khuyết điểm: "Everything mentioned above."
Khuyết điểm: "Wifi not included"
Ưu: "Entertainment - good choices of movies and newer LCDs."
Khuyết điểm: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Ưu: "Food was good. The screen of the first flight LAX-TPE) was big and new."
Khuyết điểm: "If the crew needs more rest please give them enough turnaround and breaks. They all look tired and unhappy. That's something the company has to fix, not the consumer to bear. The guy next to me didn't put his bag in the overhead cabinet, so it kept poking me or lie on my feet the entire flight. I'm sure this is something the airline would be able to enforce for security reasons."
Ưu: "I wish to commend a particular flight attendant on my CI7 flight on August 10 from LAX to Taipei. A young lady who I believe is called Jashe was especially helpful and attentive to me, and served me with very kindly. I believe she a strong asset to your organization, and wish to compliment her. Allen Wittenborn Seat 60C"
Khuyết điểm: "Seats were very narrow, even for economy class. The food on this flight was mediocre. I don't expect much in this class, but I did not find the meals very tasty."
Ưu: "the one they call pork noodles was excellent lavatory at the back was clean even at the end of 12 hour flight"
Khuyết điểm: "assigned seats 71 D & E had my head shaking when turbulence hit the plane. poor leg room as expected. i will continue to complain about this however fruitless, helpless & frustrating it is"