Large knee space. Good food, accommodating staff.
Khuyết điểm: "Food and entertainment"
Ưu: "The crew was very professional"
Khuyết điểm: "Seats in economy class were small, but most airline economy class seats run small and are uncomfortable for longer flights."
Ưu: "Everything was great!"
Khuyết điểm: "Some announcements were made only in Korean, would have been helpful to also have English on international flight."
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Ưu: "Crew was friendly food was great, flight was safe."
Khuyết điểm: "More room"
Khuyết điểm: "Offer better options to redeem rewards/miles!"
Khuyết điểm: "I’ll use Korean Airlines again!"
Ưu: "Cleanliness and more leg room"
Khuyết điểm: "Serve the coffee/tea with the breakfast/meal not after."
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Khuyết điểm: "More frequent stops for water or drinks or at least larger cups. ."
Ưu: "crew was amazing and movie selection was good"
Khuyết điểm: "poor business class seats and small screens"
Ưu: "Nice bathhroom size"
Khuyết điểm: "I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight"
Ưu: "Everything. Will definitely chose them again."
Ưu: "Overall flight journey is better."
Khuyết điểm: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Khuyết điểm: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Ưu: "Everything, the crew was outstanding. I haven't flew with all airlines but Koren Air was so good that I don't want to fly with any other airline, all ways Koren Air from here on out."
Khuyết điểm: "The second meal wasn't the greatest but I think it was me not the food."
Ưu: "Very clean aircraft."
Khuyết điểm: "Korean Air is amazing but Flyus.com is horrible."
Ưu: "Friendly crew, good movie selection, USB port."
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Staff was very warm and accommodating. Flight was smooth"
Ưu: "Plane was clean, staff very friendly"
Khuyết điểm: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Ưu: "Food and assistance"
Khuyết điểm: "nONE"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "The vegetarian food is better than what was served by the other airlines I've flown in."
Ưu: "Flight attendants"
Khuyết điểm: "Clean, great service, good food."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "Excellent service and food."
Khuyết điểm: "Nothing"
Ưu: "I had a safe flight"
Khuyết điểm: "The food selection was awful,and the crew was rude about altering if you didn't like what was available"
Ưu: "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
Khuyết điểm: "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
Ưu: "Attentive cabin crew, roomie, nice entertainment system that worked the entire time of the trip."
Khuyết điểm: "Food was just ok"
Khuyết điểm: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Khuyết điểm: "too little leg room."
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "Nice friendly staff"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "Food and crew's profesional service and care"
Ưu: "Great services"
Khuyết điểm: "The flight is too full"
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Ưu: "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
Khuyết điểm: "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
Ưu: "Everything,crew was great, food was decent"
Ưu: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Size of seating to & from Japan was exceptionally small compared to US flights (Jet Blue & Alaska). Also, the food from Japan to US was not good.
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Ưu: "Best in the world, as always."
Both flights SIN<-->MAN had very cold cabins. Why does it have to be very cold?
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Ưu: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Khuyết điểm: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "They were very generous with food and drinks. It was a pleasant flight."
Khuyết điểm: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Ưu: "The crew was very helpful and courteous."
Khuyết điểm: "The flight was delayed and I decreased my time in Singapore"
Ưu: "Crew was very courteous, went above and beyond."
Ưu: "Extra touches and super pleasant and courteous staff."
Ưu: "Service was great on both sectors"
Khuyết điểm: "Premium economy seat is still not comfortable enough in comparison with economy."
Ưu: "Friendly staff Good customer service"
Khuyết điểm: "There was nothing i dislike"
Ưu: "The Staff was very friendly."
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Khuyết điểm: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Ưu: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Khuyết điểm: "None"
Ưu: "We love Singapore Airlines, seriously it's not hard, you just have staff that care, clean comfortable air craft, good inflight entertainment. Are you listening American and British Airways?"
Khuyết điểm: "Please move this service to DFW and displace the rubbish transatlantic service that is there"
Ưu: "Entertainment excellent, cabin crew superb"
Ưu: "Comfortable, full service through the night.."
Ưu: "But I got to take Qatar airline and the service was great"
Khuyết điểm: "Almost missed the flight, havent noticed the passengers in prior"
Ưu: "Service was great especially the food"
Khuyết điểm: "Expected to have more indian movie choices."
Ưu: "This time I made the mistake of flying with my kids (4 and 6). The flight or them was last minute (booked less than 8 hours before take off) so there were no pre-planned kids meals etc. The in cabin team were awesome! They made sure they go a choice of meals, that they had things to do, that they were enjoying the flights. This on top of the usual awesome that they have."
Khuyết điểm: "It's still in Huston. Flying economy isn't the same as flying business but my bank account says I need the cheaper option. Can we please move this flight to DFW instead? :-)"
Ưu: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Khuyết điểm: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Ưu: "Foot rest, large movie screen, good food"
Khuyết điểm: "They ran out of diet drinks."
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Khuyết điểm: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Ưu: "The entrainment was amazing!"
Khuyết điểm: "Seats were a little cramped"
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way."
Ưu: "Loved the crew. Really helpful."
Khuyết điểm: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Khuyết điểm: "Crew rarely walked aisles with water. Gluten free meal was mediocre. Seat was old and uncomfortable. Entertainment options were mediocre."
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Ưu: "the service on the flight was the best I can ever recall having."
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Ưu: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Khuyết điểm: "Wish the food could have been better and the choice for dessert wider."
Ưu: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Khuyết điểm: "Food was ok, not super high quality."
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Khuyết điểm: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Ưu: "Amazing crew, great service. Really good food"
Ưu: "The staff was amazing and attentive. My surfboards arrived safe and sound... And on time. I will most definitely fly Singapore Airlines again, as often as I can. Thank you."
Ưu: "Just as previous reviews mentioned, this is a top notch airline even when flying coach. The staff was courteous and attentive, the food was good and the flight overall was comfortable. I'd fly with Singapore again in a heartbeat."
Ưu: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Ground Staff in SFO were rude
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
More monitoring of passengers wearing musks. Some passengers had their musks off and flights attendants didn’t enforce. That was disappointing
Ưu: "i was told i miss my flight by 5 min and and they told me they wil book mw next flight and gave me a phone number when i called the ph9ne number i was given they asked ms 1400$ more and that was for a week latter flight when i asked for atleast refund or flight cridet they dniede me and wasnt even want talk to me."
Khuyết điểm: "make it right by giving me my flight cdidet oroney back aince i was dnied."
Ưu: "Excellent crew and great food."
Khuyết điểm: "My baggage got missing"
Ưu: "Good service by crew."
Khuyết điểm: "Online check in was not working which meant long line to check in at airport."
Ưu: "There are very friendly"
Khuyết điểm: "Just continue the better services"
Ưu: "The food its disgusting"
Khuyết điểm: "Better service and better food"
Ưu: "The seat was comfortable, and food was very nice."
Khuyết điểm: "Nothing I could think of"
Ưu: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Khuyết điểm: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Khuyết điểm: "Seat comfort"
Ưu: "Plenty legroom with Qatar. Food good."
Khuyết điểm: "Everything good as usual"
Ưu: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Ưu: "As efficient as ever"
Ưu: "The entertainment was reasonable, I enjoyed the festive choices."
Khuyết điểm: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Ưu: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Khuyết điểm: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Khuyết điểm: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Ưu: "No proper meal provided"
Khuyết điểm: "PROPER comfort zone not provided at all"
Khuyết điểm: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Ưu: "Crew, service, price"
Khuyết điểm: "Seats are small"
Ưu: "The food was great!"
Khuyết điểm: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."
Ưu: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ưu: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Khuyết điểm: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Khuyết điểm: "I used Qatar airways 3 times so far. In the last flight, were a connection has 8 hours between 2 flights, they deny me to stay in a hotel. The last 2 flights which have exactly the same schedule, I used the hotel in that 8 hours between the 2 flights. I asked why, they told me that my ticket is not eligible to the hotel, although, I bought the last two times from Kayak, with almost same price. My first flight with Qatar Airways was on July 2017. My second flight with Qatar Airways was on August 2017. My third flight with Qatar Airways was on Jan 208."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Ưu: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Ưu: "The flight attendants are always friendly and helpful"
Ưu: "The Qatar Airways price."
Khuyết điểm: "Not one of their newest planes."
Ưu: "Upgrade to business class was a nice gesture and the service was impeccable.."
Khuyết điểm: "Just a tad delayed in getting off the plane...not sure what took unexpectedly long"
Ưu: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Ưu: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Ưu: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Khuyết điểm: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."
Ưu: "Airport staff."
Khuyết điểm: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Ưu: "Seat arrangements excellent Crews nice"
Khuyết điểm: "Very disappointed about quality and frequently of food offered"
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The Steward on this flight was excellent. Very attentive and pleasant. He asked at the end of my flight how was everything. Food was good ."
Khuyết điểm: "This flight was better than the flight going out to Doha , then to Abu Dhabi. You guys were late landing,and as a result I almost missed my connecting flight, was rushed thru the airport like a lunatic by one of your Reps. Then was told my luggage may not be in Abu Dhabi when I arrive, which it was not. My paid for seat wasn't available and had to sit in the back. Had to fill out a lost luggage report in Abu Dhabi. Was promised my luggage by 4:30 pm . Didn't receive it until 2:30 am next day. Missed my whole first day of vacation as I had no clothes , toiletries, etc . Very angry, and feel I should get a substantial discount on my next flight in March to Dubai. Totally unacceptable !!!!!!!"
Khuyết điểm: "No entertainment"
Khuyết điểm: "Entertainment. Not all films have subtitle"
Ưu: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Khuyết điểm: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."
Ưu: "Food and entertainment"
Ưu: "Great Crew, seat space was great too"
Khuyết điểm: "The cabin sound proofing can be improved. Especially the clicity clack from passengers eating. The pre boarding space was very limited."
Really enjoyed the eade of check-in!
You need to improve your food quality
Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.
Ưu: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Khuyết điểm: "You should take this issue very seriously"
Ưu: "The crew was attentive"
Ưu: "Boarding was efficient."
Khuyết điểm: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Khuyết điểm: "1 hour delay due to weather"
Khuyết điểm: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
Khuyết điểm: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Ưu: "Wonderful great service, friendly...relaxed atmosphere, Very enjoyable entertainment. Great airline would use again."
Ưu: "What did you like?yes"
Ưu: "The crew, the food and the entertainment on demand."
Khuyết điểm: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."
Ưu: "Only the stewardesses very helpful and professional"
Khuyết điểm: "The seats"
Ưu: "I like the fact that they were ready to inform the New York passengers of the boarding time at instanbul. I was able to go through the security faster than the other passengers."
Khuyết điểm: "I didn't like the food. It taste sour. The foods needs improvement."
Ưu: "Punctual in terms of reaching destination, all else average."
Khuyết điểm: "Less leg space, pantry service below expectations."
Ưu: "they provide such a great service so that I cannot find anything else to complain."
Ưu: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Khuyết điểm: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Ưu: "The entertainment and refreshments on the flight was satisfactory."
Khuyết điểm: "The sanitation on the flight was disgusting. Trash everhwre, tray tables with stains on them from the previous passengers, stains on the seat cushions, dirty blankets that had stains on them, the bathrooms were foul smelling with fluids on the floors. I am never EVER FLYING TURKISH AIRLINES AGAIN."
Ưu: "The seats were comfortable and the staff at the gate were nice."
Khuyết điểm: "The crew for the first 9 hour flight was horrendous. They were quite unfriendly. I was in the dead middle of the plane, row 40, but we got our did last and there was no choice left. It was more like the crew forcing the food on us. The crew also was extremely bad about picking up after the meal. There were people walking around to throw away their food."
Ưu: "Comfortable seating"
Khuyết điểm: "Food"
Ưu: "Service was excellent and plane very comfortable for the long journey."
Khuyết điểm: "No vegan options. I thought I was getting a vegan meal that I called to request a month ahead of time and the flight crew told me they only had vegetarian. Needless to say my snacks were not quite enough to hold me for 13 hours."
Ưu: "Flight attendants need to be friendly."
Khuyết điểm: "I will never use Turkish airlines again."
Ưu: "Ground & air crew was very nice on all steps."
Khuyết điểm: "."
Ưu: "Easy to board, friendly, good food."
Khuyết điểm: "It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm"
Ưu: "No viajamos, nos cambiaron a Iberia al otro dia"
Khuyết điểm: "No viajamos"
Ưu: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Khuyết điểm: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Ưu: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Khuyết điểm: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
Khuyết điểm: "I t would have been much better to have a faster check in process"
Ưu: "Everything was great. All staff were very pleasant and attentive. Really liked their customer service."
Khuyết điểm: "The chairs in economy line were uncomfortable after a couple of hours. It was really hard to sleep."
Ưu: "On time"
Khuyết điểm: "Nothing"
Ưu: "The food, the flight attendants were friendly."
Khuyết điểm: "No complaints"
Ưu: "Good crew, good food, good entertainment."
Khuyết điểm: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Ưu: "Very comfortable seats and high quality staff."
Khuyết điểm: "Boarding procedures, especially owing to TSA requirements. difficult."
Ưu: "Attendants were attentive. Food was good ad plentiful."
Khuyết điểm: "Seat space very cramped. I am tall. Cabin was warm."
Ưu: "Stewards, air hostesses, food, entertainment & the toiletries kit"
Khuyết điểm: "Seat size! Boarding queues"
Khuyết điểm: "Everything"
Ưu: "- Boston - Istanbul is a great (~9 hours) flight making it very convenient option."
Khuyết điểm: "- Quality of food service has been going down - Lack of training and professionalism by flight attendants is evident"
Ưu: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Khuyết điểm: "On Board food offerings, seats are a little tight"
Ưu: "the crew was very nice and helping... everything went like clock :) was excellent... i got to early to the airport but overall it was great flight and i enjoy it the crew was very nice.... also to see the plain chef in the boarding is genius"
Khuyết điểm: "nothing all was good"
Khuyết điểm: "Antisematic"
Ưu: "I don't understand, national flags so minimum information to passenger to found connection flight gate in Istanbul airport. No passports controller, no one person. Finally i found may gate..in have seated at boarding lounge, after that we must que again, they make passport control..wasting time."
Ưu: "Entertainment center was great, also food was very good."
Khuyết điểm: "In a 12 hour flight, it would be good to have a small snack between the 2 meals. The crew should improve their English level, specially when flying on a flight to the US."
Ưu: "Crew, plane, entertainment."
Khuyết điểm: "That it took 4 day's to get my luggage. I deserve to be compensated."
Khuyết điểm: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"
Ưu: "The entertainment choices were quite good. Flights arrived more or less on time."
Khuyết điểm: "Our departure flight (BOS-IST) was changed 6 weeks after our booking, so our 2.5-hour layover became 10 hours. This happened before in my past experience with Turkish Airlines. There were many babies and small kids, so the noise level was high. Not ideal if you want to get some sleep on the flight."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Very Modern plane, good seats an entertainment system, reactive crew."
Khuyết điểm: "No problems"
Ưu: "The in flight experience is what I expected and was comfortable."
Khuyết điểm: "Th flight was extremely late and the airline did nothing to help accommodate. They put us into Istanbul at 2am which was far too late to check into our hotel for the one night and totally refused to get us into a hotel close by so that we didn't have to be at the airport for 13 hours before our flight. We booked a flight that was SUPPOSED to arrive at 6pm so we could get to the hotel at a decent hour and relax. They cancelled 2 flights for the day and put us sleeping in the airport at empty gates all night. The customer service was absolutely aweful and we got nothing but excuses about policy and being talked down to because we "could have chosen a flight early the next day" instead of coming the day before. We wanted to see the town for an evening!! This company has some of the worst desk people I've ever encountered anywhere!"
Excellent short flight. On time, comfortable and professional. Nice new A320.
British Airways had a sensor issue on the plane, so after 4+ hours on the tarmac we were deplaned into O'Hare at 10 p.m. with no instructions on lodging or what to do about re-booking our flight. This doesn't appear to be the crew's fault - they seemed to have as little info as we did. Had to pay for a hotel room (in addition to the pre-paid hotel room in London we missed) and then spent two hours the next morning trying to figure out how we were getting to London to salvage our trip. When BA finally gave in and put us on a different plane they told us they "don't normally do this" as though we should be grateful that they were going to fly us to London - what we had paid for in the first place. Really disappointed and felt bad for the other 500 passengers who were stuck as well.
I tried to reschedule the flight due to COVID and I could not get a hold of anyone either through their website or phone or email for days. I could not make the trip on the scheduled days I had booked months prior consequentially I was out a considerable fare. Given today’s difficulty with constant changing of country rules on lockdowns and testing Coupled with a lack of any customer support BA operates more like a scam than an Airline. And to think it was taxpayer money that bailed out these Airlines.
check-in in Manchester even after doing Verifly took over an hour which is ridiculous. 2 members of the check-in staff were not wearing masks and one was wiping her nose with her hand and then handling passports. The flight was late again.
Kayak screwed me on the checked bags: Gave me two free bags on my outbound flight (thanks?), but zero checked bags on inbound. I tried to correct before flight but they were no help. I had one bag to check each way but it cost me $90. Couldn't check in online in advance due to COVID protocols, then British Airways charged me extra surcharge for buying checked baggage allowance at check in. I tried to talk to Kayak before the trip - Couldn't/wouldn't help. Tried to talk to BA at check in - couldn't/wouldn't help. Clerks are not empowered to help anyone anymore. Its all about what the system lets them do. Computers rule us I guess... WTF people.
My "virtual" flight was okay. In the real world BA cancelled my trip and refunded my $$ through Kayak before I left and I had to rebook a flight on a different airline through Kayak. I was and am surprised that Kayak thinks I am flying on the cancelled tickets that have been refunded. So my ratings of the trip are completely bogus. I would hope that Kayak would corect the flaw in the computer system that thinks cancelled tickets are still "flying".
Due to the death of my uncle I was unable to take this flight. I called AA repeatedly for 4 hours to tell them I was unable to take flight. I was placed on hold and told I would be called by an agent. By the time the agent from American Airlines called it was 3 min before the flight was due to take off. The agent told me they could not help me and that I needed to contact Kayak regarding booking. I did this straight away but the Kayak agent could not get ahold of AA prior to the flight departing and my entire reservation was cancelled which cancelled my return journey ticket home from London to Los Angeles. The ticket cost $2400 and I tried for 17 days to remedy this issue with kayak.
Ưu: "Crew was courteous and friendly."
Khuyết điểm: "No ability to secure seats online despite Aer Lingus stating on line that you can choose seats up to 72 hours prior to the fight. Terrible customer service cramped planes food not great! 72"
Ưu: "Good legroom, comfortable seat and great entertainment to keep me occupied for the 10 plus hours."
Khuyết điểm: "Security at Heathrow -slow!!!"
Ưu: "they got me to LA"
Khuyết điểm: "food and drink not served for 2 h ours / flight delayed 1hr 45 mins, no choice of meal it was a take it or leave it offer, ice lolly served 2 hours after food and horrid snack before landing - on a 10.5 hour flight not good enough, I will consider another airline next time I go. 3 trips a yr"
Khuyết điểm: "Once again BA lost my luggage from my connecting flight. Twice in a week and a half."
Ưu: "Good crew; no more or less better seating than other airlines we have used to the UK."
Khuyết điểm: "I didnt like the fact that we had to pay for a cup of tea. Surely that should be complimentary."
Khuyết điểm: "My mother needed assistance with the disable wheelchair and was given one but the staff that was meant to wheel her into the flight abandoned her and she almost missed her flight."
Khuyết điểm: "Inept staff throughout at Heathrow. Sat on the plane for half an hour while they located someone ‘qualified to open the door’."
Ưu: "Champagne and hot face clothes to greet us. Perks of Economy premium were lovely"
Khuyết điểm: "Quality of movies was not A.+"
Khuyết điểm: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"
Ưu: "Arrived early"
Khuyết điểm: "Arrived pm from manchester stayed in hotel at heathrow to fly out following day to Basel at 8am. BA would not check bag all way through. Seems they only do this at Gatwick. Poor service from Heathrow/BA"
Ưu: "Comfortable and clean flight, only 35 minutes."
Khuyết điểm: "Some movies wouldn't run"
Ưu: "New plane. Good leg room. Good service overall."
Ưu: "The flight was able to board early and arrive early. Very friendly service, enjoyable flight."
Ưu: "As a British citizen living in the US, I have always rated the quality of the service BA has given"
Khuyết điểm: "Flight was delayed from Manchester to Heathrow by 30mins. OK understandable. On arrival to Heathrow we sat on the tarmac for an hour and a half as apparently there was not enough staff to connect the plane to the gate.The computers to tell us where our connecting flights were down so they could not tell us which gate to go to. When we finally disembarked, I was not allowed to my gate despite it being in the same terminal and having 40 mins to go.I was directed to a BA desk to get another flight. After 15mins waiting here the staff were rude and announced they would be closing. I finally was directed to departures to be told the only option was the same time tomorrow."
Ưu: "The website would not allow me to enter my passport details as I have PR status. As a result I could not select a seat of choice. it would be much better if PR details could be added when passport info is not accepted. The flight was fine"
Khuyết điểm: "- bad airplane - cramped - bad food and not even available on all legs"
Ưu: "I was traveling by British airways flight BA271 on 13 December 2017. The plane is old but comfortable. I was looking for USB pots I can't find it. Helpful crew and flight comfortable and landing was perfect. British always need to improve. Thanks"
Khuyết điểm: "Flight was too long to reach Las Vegas"
Ưu: "This flight did not get me to my Austin flight"
Khuyết điểm: "Late"
Ưu: "My flight from Manchester was delayed so I missed my direct flight to bahrain and change of flight to deferent distantion other than my original and arrived to Bahrain next day"
Ưu: "Flight on time, good crew."
Khuyết điểm: "Legroom in Club Europe is poor, seating in the front rows should not have been densified so much."
Ưu: "Crew friendly"
Khuyết điểm: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"
Ưu: "This short flight had no food. I guess that is acceptable"
Khuyết điểm: "I was hungry but there was nothing to eat"
Ưu: "The flight was on time. The wheelchair I had ordered was also on time and handled well. There was a wheelchair waiting for me when I got off the plane and someone helped with our luggage."
Khuyết điểm: "I paid two pounds for a cup of tea that was not very hot. I couldn't use money and as my credit and debit cards were visa, the machine would not accept them. I think that giving your customers a.free drink would not break the company!"
Khuyết điểm: "No complaints"
Ưu: "OVERALL EXPERIENCE WAS MADE DIFFICULT AT BEST"
Khuyết điểm: "INITIAL FLIGHT TO LONDON CANCELLED ONLY HOURS BEFORE FLIGHT...MANCHESTER FLIGHT WAS LATE TO HEATHROW WAS LATE,THEREFORE MISSED FLIGHT TO L.A. AND HAD TO STAY IN LONDON...LASTLY,I HAD UPGRADED MY SEATS TO MAKE MAKES WIFE'S FIRST OVERSEAS TRIP COMFORTABLE....WE WERE SEATED IN BACK OF PLANE...WILL REQUEST MY SEAT MONEY FOR ROUND TRIP BACK..."
Khuyết điểm: "No seats in gate area. Had to line up in the hall. Manchester terminal 3 is a dump."
Ưu: "Pleasant efficient staff. Flight on time"
Ưu: "I liked the demeanor of the crew that I interacted with and I appreciated the updates from the pilot since we were delayed into London and I had a quick connection."
Khuyết điểm: "The breakfast option ran out by the time the crew got to me in the middle of the plane. The delay was nerve-wracking with the very close connection to my international flight."
Ưu: "Service was fine, the plane was full but it was a pleasant flight."
Khuyết điểm: "The flight was delayed, the gate was not announced at the airport n London until 15 min before departure which was irritating. This flight was delayed and my checked in luggage did not make it to my destination. Hope to get it sometime tomorrow (a bit inconvenient but it happens)"
Ưu: "The crew were ok, nothing really to comment on bad or good."
Khuyết điểm: "The boarding area was just a corridor. The seats are cramped and uncomfortable. At check in there were not nearly enough staff to handle the volume of customers checking in."
Khuyết điểm: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Ưu: "No delays, good quality seating and service"
Khuyết điểm: "The change to a packet of crisps or nuts instead of a snack."
Ưu: "Boarding at Heathrow is crazy lacks discipline"
Khuyết điểm: "Boarding and grumpy staff"
Ưu: "Much more comfortable and leg space than the 747-400 long distance flight!"
Khuyết điểm: "Manchester Airport waiting area."
Ưu: "Loved the BA flight over to UK, comfort, Diabetic food, movie, crew. Very nice"
Khuyết điểm: "I wasn't happy with flight back to US Not liking American Airlines , food and sad with not a choice of movie. No monitors in seat in front."
Khuyết điểm: "No in flight entertainment on cross Atlantic is so 2005!"