Villa Dali Resort

they let us leave a day early

this is a construction side - don’t go there

NOTHING ABOUT THIS HOTEL WAS ACCEPTABLE. IT IS UNFIT TO BE OPEN TO THE PUBLIC. DO NOT STAY HERE. THE HOTEL ARE REFUSING TO REFUND OR COMPENSATE US FOR MEDICAL TREATMENT AND BOOKING.COM ARE RELINQUISHING ALL RESPONSIBILITY.

We contracted Ecoli from the breakfast at the hotel which the hotel manger is disputing and refusing to compensate us for. We have letters and medical bills from the hospital confirming the timeline and diagnosis between eating breakfast AT THIS HOTEL and becoming incredibly unwell with a PARASITE from the hotel food. We spent 800 GBP on medical treatment and 6 hours in the hospital on drips. It completely ruined our holiday and the hotel is refusing to pay for the medical treatment, or refund more than 20% of what we paid to stay there. We made the manager aware we were going to hospital so he was aware of how unwell we were, he then left the resort and we didn't see him until we checked out at lunch time the next day. There are no phones in the rooms in case of emergencies. The entire hotel is under construction. The pool is closed, there are workers working from 7am - 1am with drills and hammers, its noisy, its dirty and you are confined to your small cabana/room due to the whole of the hotel being worked on. There were workers at every window meaning you have to keep all the curtains closed, no daylight, no privacy and no where to go other than your room. When you open the curtains so get some daylight they constantly look into your room and leave their shoes outside your door when working on the roof/balcony area. The common parts of the hotel are dirt tracks, littered with tools, workmen and dis-guarded items of clothing. There is no restaurant or area for eating which we were not told about in advance, they bring breakfast to your room which they prepare at the front desk just off a really dirty dusty main road. None of the hotel staff are there during the day to oversee the workers or wear uniforms so when your breakfast arrives its just a worker in his work gear bringing the food into your room. Its extraordinary and incredibly unsanitary! The only soap provided was small sachets that you get free in a magazine, one of which was used already.

The room was good, but we Got told that there Will be wifi, and there wasnt. And there Were alot of construction