Hotel Cortez

Where should I begin. The staff was absolutely terrible. No customer service skills at all! We arrived very late from a funeral viewing so the gentleman that was in the parking structure advised they had no more parking but to park on one of the curbs inside of the structure he assured us that it was absolutely fine and that he parks guests there all the time. Being that we were so exhausted and we had our children and mind you it was about 3am we agreed. 6am comes around as we are sound a sleep the front desk calls that we need to move our car. Are you kidding me why would you have us Park there and then wake us up 3 hours later to move our vehicle from the spot you had us park in to begin with. My husband of course got up and moved the car. Fast forward another hour later to 7am phone rings again saying that I needed to go to the front desk because they forgot to get a signature from me. Are you joking? Who does that? Why not wait until we check out? You obviously are seeing the time of arrival in your system and yet you want to wake us up not once but twice? I completely ignored them and went back to sleep. 12pm checkout time came around and we wanted to let the front desk staff know how frustrated we were and that in the future they should really be more considerate of when guests are sleeping and acknowledging their arrival times. The girl at the front desk totally shrugged us off no apology no response to our frustration she just stated in Spanish “ okay you are all set for checkout” Are you kidding me? At least address our concerns lady!! RUDE RUDE RUDE! I will Never stay at this place again! Rating is a 0 from me.