SpringHill Suites by Marriott Fairbanks

The restaurant was very good, the room was comfortable and the shuttle between the hotel and the train station worked properly and on time

Some of the members of the staff at reception desk (check-in and out and concierge) performed very poorly giving inaccurate informations to precise questions concerning the pick-up locations for some tours we had reserved, which almost made us loose one if the tours that was already paid, and created a mess at check-in with one of my friends, starting for saying he didn’t have a room for the two nights we had reserved but just for one night and the hotel was fully booked so he had to find an alternative for the second night until the staff realized that they were making a big confusion with the name of another guest, even after having asked for his credit card and had introduced the data into the system. At check-out on July 9 his bill was inaccurate, my friend was told that the Manager would come by 03:00 pm and subsequently would send an e-mail. On July 12 he continued expecting for clarification from the hotel and for the time being I do not know if the situation is cleared.