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Bình thườngthg 11 20193,0
The hotel was situated in a good location.
Unfortunately we did not have a great experience as the room we were put in, which was newly upgraded, had an electrical problem which turned off the hot water, air conditioning, TV and fridge. When we approached the staff to ask them if it could be fixed they behaved as if we were really putting them out and did not seem overly concerned or even apologetic that we were inconvenienced. They told us that they would try and contact an engineer to fix it or that we could have another room which was a far cry from the room we were originally in. When we had to chase to see if they were able to get hold of an engineer to fix the problem we were informed that this was not possible and our only option was to take the sub par room. There was no offer to help move our luggage, which we had already unpacked or even any apology or offer of a discount for the inconvenience it had caused. Very poor customer service indeed! The breakfast the next morning was also very poor. They seem to only bother catering for the coach trips that stay at the hotel and when we arrived for breakfast we had only the scraps left for ourselves.
Tuyệt hảothg 11 20189,2
We spent 5 days in Foz, 3 at another hotel and 2 at this one. We wish we had chosen this one for our entire stay. This was a really nice hotel. The room was clean and comfortable. Breakfast was good and the breads, pastries and cakes were fresh and not stale like another hotel down the road. The staff were friendly and always acknowledged you. I think they were doing renovations on the first floor as it was blocked off and the other floors had the beds stored on them. We were on the 4th floor and couldn't hear any of the workmen and the stored furniture didnt bother us. We really liked this hotel and would definitely recommend it.
You couldn't lock the door from the inside without using the key and the key goes in the slot for the power to work the lights and air conditioning. In an emergency, it could be hard to get out quickly. The sheets are very thin and the bottom sheet on the bed had quite a large hole in it. The housekeeper should have seen this as it was in a very obvious position and you saw it as soon as the top sheet was turned back. There was also another small hole near the end of the sheet. The man on reception brought another sheet and it was fine.
8,5 Tuyệt hảo
dựa trên 724 đánh giá
Những điều cần biết
- Các phòng sạch
- Quản gia tuyệt vời
- Thức ăn ngon
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
Đánh giá về Hotel Real
Những thắng cảnh phổ biến nhất
- Cataratas JL Shopping Mall 1 km
- Paróquia São João Batista 1,1 km
- Rafain Churrascaria Show 1,1 km
- Omar Ibn Al-Khattab Mosque 2 km
- Monjolo Park 2 km
- Iguassu Boulevard 2,1 km
Phương thức giao thông
|Foz do Iguaçu Cataratas||11,5 km|
|Puerto Iguazú Cataratas del Iguazu||24 km|