Plaza Inn Kawaguchiko

The two positives was the location as it was very close to the bus station and the heater.

Unfortunately we did not enjoy our stay here. I'm very confused as to why this hotel had received many positive reviews as it was opposite to my experience. We stayed for 1 night in the Japanese Style Room with 4 futon beds. Upon arrival the hotel looked run down, the lady was nice when we checked in and spoke limited English. She did explain to us that we had to leave our room key at reception every time we left the hotel and we had to arrive back by 11pm. We used the small lift to get to our floor. The room was as expected, being a traditional Japanese style room. However, upon closer inspection, there were stains and dirt evident on the walls, cupboards, seat cushions and the slippers provided. It was obvious that the room was not maintained to a reasonable standard and was very run down. There was a small table with a china tea set that was not clean. The bathroom was small (but expected), with a bath/shower and sink, however that's where the positives end. Mould was everywhere. It was found on the shower curtains and even on the rack that stored the towels. We understand that it was a budget priced room, however, it lacked the basic standards of cleanliness. It is definitely not rated 3-stars. It is a real shame that nothing could be done about it as you had to pay in advance upon arrival. If we didn't have to pay upfront, we would have found accommodation elsewhere, but we arrived in the hotel later in the evening and we were too tired after the long trip. It doesn't end there. We then decided to make our futon beds. To our disgust, the bedding was not clean at all, with previous stains still evident. This made for an unpleasant sleep. Hoping that some good shut eye would banish the horridness from our stay so far, one of us was abruptly awoken to the feeling of itchy ankles, which we then realised was the cause of bed bugs. We left as soon as we were able to (before 7am) and did not look back. AVOID AT ALL COSTS!!!!