Campanile Hotel Glasgow - Secc

Location is good staff were friendly enough

We booked a family room and discovered the toilet was not secure go the wall and moved when we sat on it. Times fallen off the wall due to movement. we told the staff in the morning and the maintenance engineer said he would look if he could not fix we we be moved. We were moved the second room smelled heavily off smoke. This time the toilet had no lid again the tes were off the wall and. The room was not made up. We complained and and manager offered to spray the room with air freshener but finally agree to move us again final room was ok.

Buffett breakfast was good and decent value for money

staff arguing with each other at front desk, found them to be quite rude. limited parking facility and no offer to compensate Room window handle was broken and could not close it over Tea and coffee making facilities a bit minimum - paper cups and only coffee per person

Staff shortages, lack of change so unable to buy a drink - not good en

Facilities were lovely and situated ideally for the Hydro.

There was an obvious staff shortage which led to poor service particularly for dinner, which we had booked on arrival, as advised. There was also confusion as to whether we had booked our room and I suspect if we had not printed off PROOF that we had booked and paid for the room they would have disputed it. Also breakfast included in the price did not include cooked breakfast - very dissapointed.