Sure Hotel by Best Western Allen

The hotel is located in a great location. Easy to walk around the city. They have a good complimentary breakfast. Also, complimentary tea/coffee during the day and free wifi in the entire hotel. Great deal!!!

The room was a little warm.

Clean rooms and breakfast area. Easy to find from the ferry

Rooms did not live up to the pictures on booking.com. It's the same room as in the pictures, but they are taken in a way that signals a much bigger room. we had booked a 4-person room, and the sleeping arrangements took up all the floor space.

Nothing

I did not like anything--the hotel was aweful.

Very close to the exhibition center and to the central station and Nordstam (the shopping center), very good breakfast, modern room, free internet, nice staff.

No elevator, no bellboy, no room service after 4PM, the cleaning was not satisfactory, no toilet paper, very small room, overpriced and very expensive even for a congress period: 286Euro/night!!!

The staff were friendly and helpful. Breakfast was good. The room was clean. The location was convenient.

Very pleasant and helpful staff and position of hotel near town centre

Stained carpet in room, no basin plug and not very comfortable bed. Spoke to reception who said that they will take action to remedy

Friendly personnel. Perfect location for our particular needs.

Quite limited network access compared to what we expected based on web description. At least some of the staff had very little or no knowledge about basic things, such as what the charges would be if one used the phone in the room to make a local call or calling a toll-free number. Also, the one(s) we spoke to did not know anything at all about how to use the only computer in the lobby with network access (incidentally, a very old one).

centrally located

it was not as clean as I expected to ( floor of the room and windows were dirty