Barceló Granada Congress

Location and cleanliness of the hotel. Parking facilities although charged

You consider this a 5 star hotel yet there are no tea and coffee making facilities in the room no complementary water in the room things that you receive in much lower graded hotels. No iron nor ironing board and no hotel information pack. Breakfast buffet was cold. Staff unhelpful when checking in when you tell them that you're a Barcelo member. In fact they were dismissive because we'd booked through a third party which should make no difference as you guarantee that your prices are the lowest available and we paid the hotel direct. From a security point of view there are no spy holes in the doors and nothing stopping the general public from entering the lifts and knocking on the room doors with no way of seeing who it is without opening the door. The window did not close properly so the room was noisy and the towel rail was hanging off of the wall, according to housekeeping the hotel was aware of both the items. The indoor pool was only open for a few hours and closed in the middle of the day. No film channels in English. No robes No slippers No products All these things are standard in any other 5 star hotel that I've stayed in