Golden Time Hostel 3

Receptionist working at night shift on 2nd Oct, I forgot to ask her name but she was helpful.

The fact that the picture for superior twin bed room is very misleading. We checked in into very small room, with dirty toilet, and we cant close the toilet door. I raised concern to receptionist but for the door, no one come to fix it, and for the room they said that is superior look like. I saw in the ads in booking. Com, that room for standard twin bed. I have to cancel my reservation for other days because of this experience. However, there is ugly drama involved after they agreed to cancel my reservation (I hv email proof saying they agreed to cncel with fee waived) they didnt answer when booking.com trying to reach them. Hotel being dishonest by charging my bank acc after they agreed to cancel my booking without incur any charges.i dont mind if they said, they cant cancel I am ok to stay in the hotel but when they said they agreed to something but did something else, I felt disgusted! I had to cancel my remaining 5 days stay in the hotel and I dont encourage anyone, to stay in this hotel or book any sleeper bus from this hotel. We were charged 13usd for queen cafe bus. I read this only cost 10usd per person! I dont mind paying extra, I hope honesty in return. But it did not applied to this hotel! Another drama when we want to check out the next day, the guy at the lobby did not bother to offer us breakfast. They start breakfast at 7.30! We were at the lobby from 6.30am,the guy slept on the couch at the lobby with light off. We didnt get our breakfast because they finish set up everything when our bus pick us up at the hotel.