The Ann Hanoi

The staff (in particular all the male ones) were friendly and always had a smile on their faces. The female front desk staff always had their heads down and never said hello/goodbye. They allowed us to check in slightly earlier which was a huge bonus.

Unfortunately there are quite a few things we were not happy with. Firstly the location is not as close to Old Quarter as I expected. We migrated to The Ann for some pool action. We had stayed in a gorgeous boutique hotel in the Old Quarter for 4 days and moved to a new location for a change of scene. The area The Ann is located in is quite urban, upmarket shopping and more of a business district, so I would not chose it again. You have to get a Grab or taxi back to any sign of action, which doesn't take that long - but inconvenient. The air conditioning in our rooms was set at 25 degrees, so you in fact could not make it cooler - we had to ask Reception to get a technician to adjust it for our stay - however they turned it back to 25 degrees before our check-out time. The sun beds around the pool need upgrading, they are cracked and uncomfortable. The bed in our master room was SO uncomfortable. It was so hard (and I like hard beds) that it resembled sleeping on a concrete slab!!! Had the breakfast one morning, unmemorable. We were also called by Reception at 12.00pm right on the dot, asking when we were leaving - a bit tacky. It's a nice clean hotel with good sized rooms, and the male staff lovely, but I would not stay again, it's overpriced for what it is. We prefer the bustle of the Old Quarter.